Service Desk Analyst

Join Our Team as a Service Desk Analyst!! We are looking for a Service Desk Analyst who is enthusiastic about what they do, who wishes to grow their career and is eager to take on new challenges, with a learning mindset.You will be involved in : Referrer and patient support skillset within the team responsible for all support enquiries, requests. Provide basic troubleshooting, systems support and coaching for systems to the client. User access (password reset). Complete any other support requests within the skillset and appropriate of a Service Desk Analyst as requested by the client. Gather and analyse information about the client's issue and determine the best way to resolve their concern. Triage all incoming support requests (phone, email, automated, or in person,) to accurately determine the issue and its urgency / impact to business or end user. Allocate and assign all support requests to a senior technical resource or department based on skillset and capacity. Escalate support requests when a client need arises, or an engineering resource requires assistance. Will be called upon to handle level one internal support requests and backup checks and support requests. Provide timely updates to clients and internal technical staff during the resolution process. Provide excellent service during every interaction with clients ensuring quality, timeliness, and resolution of issues in the first instance. Melbourne VIC. Help Desk & IT Support (Information & Communication Technology). Full Time.More information and apply here https : / / lnkd.in / dVfMPpz3 #Job #Jobsearch #Team #Apply #Fulltime #Melbourne #IT #service #desk

Is it onsite or RemotePeople from india can apply for this

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