TECHNICAL SUPPORT SPECIALIST - US Residence based position

Overview

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Technical Support Specialist - US Residence based position

Technical Support Specialist – Residence

Division : Pharmaceuticals

Reference Code : 851858

Location : United States (multiple locations listed)

Location specifics are listed in the original posting and include multiple U.S. states and residences; this position is based in the United States with a residence-based arrangement.

What you will do

The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This role sits under the Bayer Customer Response Squad and is responsible for developing, documenting and communicating new procedures and processes that meet industry compliance, regulatory and customer standards. You will support service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives, as well as support the PCU program to enhance biomed partnerships and provide operational efficiencies to TAC. The incumbent will maintain technical certification and stay current with service process procedures / policies to provide field service or TAC support in accordance with business needs.

The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late as 11pm EST, along with a rotating weekend shift (S / S) from 7 : 30am-3 : 30pm EST. OT as required.

Responsibilities

• Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction.
• Performs high-quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and work orders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to ensure the team has all tools, equipment, and parts necessary to get the job done.
• Provides install and post-install support as requested for all existing and future Bayer software offerings and entitlements.
• Assists in coaching and mentoring of new members of the team in their technical capacities.
• Supports software upgrades and other vulnerability mitigation processes as needed.
• Administers systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software.
• Assist in developing, documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards.
• Builds strong relationships across multiple organizations including marketing, new product development, sales and operational excellence.
• Contributes towards creating a motivational, performance / results-oriented, self-organized team environment and a teamwork atmosphere where each member participates and helps others.

Who you are

Required qualifications

Preferred qualifications

Compensation and application

Your application

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity and want to impact our mission, apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies : Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer / Disabled / Veterans. Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. Bayer is an E-Verify Employer.

Location : United States : Alabama : ANNISTON || United States : Alabama : Birmingham || United States : Alabama : Centre || United States : Alabama : DOTHAN || United States : Alabama : Huntsville || United States : Alabama : Loxley || United States : Alabama : Mobile || United States : Alabama : Montgomery || United States : Alabama : Residence Based || United States : Alabama : TUSCALOOSA || United States : Alaska : Anchorage || United States : Alaska : Residence Based || United States : Arizona : Casa Grande || United States : Arizona : Chandler || United States : Arizona : Eloy || United States : Arizona : Flagstaff || United States : Arizona : Glendale || United States : Arizona : Maricopa || United States : Arizona : Residence Based || United States : Arizona : Phoenix || United States : Arizona : Residence Based || United States : California : San Jose || United States : California : Residence Based || United States : Colorado : Denver || United States : Colorado : Residence Based || United States : Connecticut : Hartford || United States : Connecticut : Residence Based || United States : Florida : Residence Based

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