Front Desk Agent - The Westin at The Woodlands

Front Desk Team Member

The Front Desk Team is a focal point at the Westin. They are a huge part of the "Arrival" process, one of our key differentiators. The Front Office offers constant guest interaction, with the most diverse operating exposure in the hotel.

Responsibilities

• Attend to guests' needs, including, but not limited to, registration, checkout and cashiering.
• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Bonvoy Loyalty Program and provide recognition and benefits to all members.
• Work in a cooperative and friendly manner with fellow employees, set a positive example.
• Provide the highest level of guest service to the hotel's clients.
• Maintain professional attire and personal hygiene.
• Maintain a clean, neat and orderly work area.
• Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
• Implement the hotel's safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company's OSHA program, safe lifting techniques.
• Promptly report substandard (unsafe) conditions to Supervisor.
• Promptly report accidents, injuries, property damage or loss to Supervisor.
• Inform management promptly of any work-related problems or guest complaints.
• Promote the hotel through goodwill, courtesy and a positive attitude.
• Attend all scheduled training classes and meetings.
• Continue to learn and grow in your position.
• Perform any reasonable request as assigned or directed by management.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Assist person(s) with a disability.
• Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
• Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including nights, holidays, and weekends.

Qualifications