Branch Coordinator

Job Description

Job Description

Benefits :

• Disability Insurance
• Life Insurance
• ESOP
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Title : Branch Coordinator

Reports To : Market Coordinator / Director of Retail Services / Market President

Status : Hourly; Non-Exempt

Position Summary : Develops new account relationships, opens and services all deposit accounts and safe deposit boxes. Cross-sales bank products and services at all available opportunities. Provides leadership for the branch staff and works with the market retail coordinator for planning, directing and organizing the daily operations on the teller line. Provides teller duty support as assigned. Deals directly with new and existing customers to expand and strengthen banking relationships by providing prompt, accurate and friendly service to all customers.

Principal Responsibilities and Duties :

Perform vault / lead teller duties that may include performing teller supervisor overrides; mentor teller staff and assist with balancing issues; monitors and maintains bank policies on the teller line and approves deviations from established policies and guidelines; resolves customer conflicts on the teller line; assists with training of new customer service associates.

Evaluates customer needs and recommends appropriate products and services; making appropriate customer referral to all business areas of the bank

Answers incoming telephone calls and relay information.

Supervises Customer Service Associates in the branch.

Provide guidance and leadership to branch teller staff

Coaches and motivates assigned staff in the sales / service of retail banking products

Supervisor Responsibilities : May supervise Tellers as assigned by Market Coordinator or as backup to Market Coordinator.

Primary Job Location : Winfield South. Travel to facilities as needed or assigned.

Education and Experience Requirements : High school diploma or equivalent. Minimum three years banking, sales, and prior supervisor experience is preferred. Understand Federal, State and Union State banking rules and regulations. Bank related courses strongly recommended.

Specific Skills Required : Ability to communicate, written and verbal, effectively with people both internally and externally. Background in customer service and sales. High degree of accuracy and attention to detail with the ability to handle multiple tasks and meet deadlines. Ability to identify and resolve problems. Organizational and time management skills. Ability to work with all levels withing the organization. Cash handling skills required. Strong people skills required. Leadership and management skills. Must be a self-starter and able to work with little supervision. Basic computer skills to include proficiency in Word and Excel. Able to handle confidential information and positively represent the company.

Competencies : Problem solving, strategic thinking, critical thinking, decision making, and strong collaboration.

System Accesses : Fiserv Precision, Microsoft Office Suite, etc.

Equipment Used : Office equipment which includes computer, multi-line phone system, copier, adding machine, currency counter, coin counter, coin wrapper, and imaging scanner.

Working Conditions : Work is performed in an office environment. Position requires prolonged standing (75%), occasional less than 10% of the time physical exertion to manually move, lift, carry or push heavy objects or materials weighing up to 50 pounds; Constant and repetitive use of arms and hands below shoulder level for computer usage; This position exists in an office environment requiring the individual to perform normal activities including, but not limited to, lifting, filing and retrieving, operating office equipment, etc. Participates in a rotating Saturday schedule to work at a designated location as assigned. Travel to other locations as needed.

This job description describes the general nature and level of work performed by the employee assigned to this position. Responsibilities and duties describe those functions considered essential to the performance of the job. This description does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by their supervisor. All requirements are subject to change over time, at the discretion of your supervisor, and to possible modification to reasonably accommodate individuals with a disability.

Union State Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.