Lead Concierge

Job Description

Job Description

Company Description

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in / ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

The targeted compensation range for this full time year round, non exempt position is $23-$25 per hour. The position offers a competitive compensation package presented by Auberge  Collection.

Job Description

Embark on a leadership journey as a Lead / Chief Concierge, where your passion for hospitality will set the standard for service excellence. As the guiding force behind the concierge team, you'll orchestrate seamless guest experiences, curating personalized recommendations and ensuring each visitor feels not just accommodated, but truly cared for.

• Lead and mentor the concierge team, providing direction, training, and support to ensure a high level of service and professionalism.
• Personally engage with guests, understanding their preferences, needs, and expectations, and providing expert advice and assistance.
• Coordinate with various hotel departments to fulfill guest requests, reservations, and arrangements, ensuring a seamless and enjoyable experience.
• Conduct training sessions for the concierge team, keeping them informed about local attractions, events, and hospitality trends to enhance their knowledge and service delivery.
• Handle escalated guest concerns or issues, finding effective solutions and ensuring a positive outcome, while maintaining a high level of guest satisfaction.

Qualifications

Additional Information

Auberge  Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.