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Project Manager (PM) Tour Services

Project Manager (PM) Tour Services

Ladgov CorporationWashington, DC, US
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Project Manager (PM) Tour Services

Full-Time.

Bureau of Engraving and Printing, District Currency Facility (DCF), 14th and C Street SW, Washington, D.C. 20228

Qualifications

  • Minimum of five (5) years of customer service experience with progressive responsibility in managing a public tour service and / or visitor center.
  • At least one (1) year of public speaking / communications experience presenting to large groups (30+ individuals).
  • At least one (1) year of computer experience, including use of MS Office Suite applications.
  • Must possess and maintain current CPR certification from the American Red Cross or American Heart Association.
  • Must be able to obtain and maintain BEP security clearance (low-risk background investigation required).
  • Strong leadership, organizational, and communication skills with the ability to interact effectively with government officials, staff, and visitors.

Duties and Responsibilities

  • Serve as the primary liaison with the Contracting Officer's Representative (COR) and exercise full authority for daily contract operations.
  • Manage all tour and visitor center operations, ensuring services meet the standards outlined in the PWS.
  • Develop staff schedules, oversee staffing assignments, and ensure coverage during operating hours.
  • Conduct and oversee guided tours of the BEP currency production floor as needed.
  • Submit and maintain daily, weekly, and monthly reports on tour numbers, staffing levels, and visitor statistics.
  • Coordinate and respond to special requests, VIP visits, and educational groups.
  • Ensure all contractor staff complete BEP-approved tour operations training (including tour script memorization, safety procedures, and customer service standards).
  • Maintain compliance with BEP safety, security, privacy, and environmental policies.
  • Maintain CPR certification and be prepared to administer CPR or emergency first aid when needed.
  • Communicate daily with the COR regarding staffing, operational issues, and corrective actions.
  • Lead the contractor team in maintaining a professional visitor experience, including crowd management, accessibility accommodations, and visitor engagement.
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    Service Project Manager • Washington, DC, US