Visitor Services AssociateVirginia Moca • Virginia Beach, VA, US

Visitor Services Associate

Virginia Moca • Virginia Beach, VA, US

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Job Description

Salary : $15 / hour

Job Description

The Visitor Services Associate at Virginia MOCA is at the forefront of ensuringan exceptional and welcoming visitor experience that is reflective of the Museums mission andvalues. As part of the Operations department, this role supports theMuseums efforts to enhance the accessibility of exhibitions and programming to a diverseaudience through exceptional customer service and meaningful engagement with all visitors.The Visitor Services Associate also worksto support education initiatives including programming, tours, and ARTlab.

SCHEDULE : 7-20 hours per week; WednesdaySunday and occasional evenings

ESSENTIAL FUNCTION AND RESPONSIBILITIES

Visitor Services

Ensures a welcoming, safe, and engaging visitor experience for all guests to theMuseum
Staffs Welcome Desk during assigned hours, receiving visitors, vendors, contractors,and other guests and answering and directing phone communication.
During gallery hours, rotates between checking in and orientating visitors to theMuseum, welcoming and engaging visitors in the galleries, and performing walkthroughsto include all galleries, ARTlab, Rodriguez Pavilion, the auditorium and Welcome Desk
Assists with the upkeep and organization of front-of-house areas, ensuring allspaces are clean and tidy, and all signage and materials are updated
Actively engages in conversation with visitors about current exhibitions and programs
Assists with on-site membership and studio program inquiries and registration
Works closely with the security team to ensure effective management of building traffic,always remaining alert and responsive to the environment
Communicates visitors feedback to supervisor and assists with making visitorexperience improvements

Exhibitions & Education

Restocks, organizes and monitors visitor use of ARTlab

Prepares art materials for ARTlab and public programs as needed

Assists with the installation of ARTlab when assigned

Facilitates daily public tours when time allows

Supports school and group tours and education programs as needed

Assists Atrium artist set-up

Studio instructor support if needed

Attends all Exhibitions and Education training sessions

SKILLS & ABILITIES

12 years of customer service experience

Ability to provide exceptional, individualized customer service to a wide range ofaudiences

Strong organizational skills and capacity to prioritize varied tasks

Works effectively in both fast-paced and self-motivating environments, both incoordination with other team members and alone

Outstanding interpersonal and oral communication skills

Must have an enthusiasm for engaging with the public, helping visitors to makemeaningful connections between contemporary art and the everyday

Inventive and resourceful team player who is eager to learn and contribute

Must have basic computer skills, including Microsoft Office suite

Knowledge or interest in art, museum work, and education strongly preferred

Knowledge of other languages a plus

Virginia MOCA strives for an inclusive work environment and actively embraces a diversity ofpeople, ideas, talents, and experiences. We highly encourage individuals from racially and ethnically diverse backgrounds, individuals with disabilities, and other historically underrepresented groups to apply.

No phone calls or walk-ins, please. Applications will be reviewed as they are received, and interviews will be held thereafter.

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Visitor Associate • Virginia Beach, VA, US

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