General Manager
New York Sports ClubBoston, MA, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAchieve monthly and annual membership / fitness financial goals by strategically planning weekly activities in alignment with department objectives and initiatives including New Sales, Net Gain Goals, Cancellation Targets, Active Client Penetration, and Fitness Orientation appointment booking and conversion. Review and analyze club revenue and sales goals (Membership / Fitness); use data to project sales, determine profitability, and set / adjust targets as needed. Proactively address business trends utilizing reports and other Company provided resources to execute a successful business strategy. Evaluate market trends and partner with senior management and the fitness team to strategize and implement innovations that improve sales, productivity, and profit. Evaluate and monitor forecasted budgets to achieve financial objectives. Monitor and approve club Profit and Loss expenses, with a strong emphasis on labor and payroll. Manage payroll budgets and ensure timely and accurate processing of payroll taking into consideration budgeted hours by position / department holding employees accountable to policies (i.e., working scheduled hours, punching in and out for shifts), and complying with all federal, state, and local labor laws. Own the recruitment, training, and development of qualified club personnel to a standard of excellence, by utilizing the resources provided by NYSC (i.e., ATS, LMS and HRIS systems). Onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success. Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale. Develop an effective succession planning strategy. Source, interview, and qualify applicants in a timely manner leveraging the ATS and internal / external resources available. Organize and supervise the work and schedules of the club team. Ensure that all facility and equipment walkthroughs are completed daily and in accordance with the hourly schedules to ensure physical facilities and equipment are operational, clean and organized, and comply with safety and environmental codes and ordinances. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Partner with Regional Leader and the facilities team to resolve any incidents as needed. Increase sales / KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress. Collaborate with all departments of the club to achieve interdepartmental synergy. Strategically plan daily / weekly / monthly fitness and membership activities to drive revenue, customer retention, and premium customer experience by collaborating with team members, Regional Leadership and Corporate Support teams. Foster outreach activities to enhance community involvement. Promote, maintain, and protect the customer experience by empowering employees to be solution-oriented and consistently deliver on our mission, values, and guiding principles. Build meaningful and intentional connections by spending time on the floor interacting in a positive and engaging fashion to ensure employees, members, and guests feel valued and appreciated. Being a hands-on confident manager that is resourceful, available, approachable, friendly, and willing to help to resolve issues / inquiries in a timely manner. Maintain open and effective communication with employees, supervisors, and peers by communicating and explaining new directives, policies, and / or procedures. Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). Foster a culture of open communication, collaboration, and respect among team members, departments, and stakeholders. Ensure that all communication channels, including email, phone, and in-person interactions, are professional, timely, and effective. Ability to actively listen, have meaningful and courageous conversations, ensure timely follow-up, escalate and cascade information, and ask clarifying questions accordingly. Understand and experience our diverse products, features, and services offered to educate and invite others to experience. Stay abreast of industry trends, competition, and best practices. Educate club team on the principles of the brand standards by being a brand ambassador, ensuring brand consistency, and understanding the importance of value propositioning. Work to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to driving results. Effectively manage conflict, appropriately escalating and de-escalating as necessary to provide win-win solutions for both employees and members / guests. 3-5 years of management in a fitness, hospitality, or retail environment, including direct experience in profit and loss management, revenue generation, staffing / recruiting, and employee onboarding / retention / development. Bachelor’s degree in business, sales, marketing, finance, or a related field preferred, but not necessary. Child & Adult AED / CPR certified. Excellent business acumen skills (i.e., supervisory, leadership, analytical, decision-making, problem-solving). A sense of urgency regarding customer service and sales results, with proven negotiation skills. Superior managerial, communication, and interpersonal skills. Highly organized with a detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Demonstrated competence in the implementation of business strategies, using sound business judgment and innovative solutions, taking into consideration both the business, employees, and member / guest needs. Excellent math skills to conduct data analysis and analyze Profit and Loss statements. Thorough understanding of the company’s products and services, and those of immediate competitors in the surrounding market. A proven track record of managing inventory and purchasing, including a successful relationship with suppliers to ensure maximum efficiency in meeting expectations. Ability to create a positive team culture with adherence to brand standards. Prior experience with a CRM, LMS, HRIS, and Microsoft Office is a plus. Prolonged periods of standing / sitting at a desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). Employees are required to work the last day of the month. NYSC does not authorize vacation time in the month of January. Ability to work days, nights, holidays, and weekends according to the needs of the business. Overnight travel for district meetings may be required on an occasional basis. This position has a rotating schedule with opening and closing hours, weekday and weekend shifts and is subject to change based on the needs of the business.
Brief Description
New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to “Improve Lives Through Fitness”. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.
Roles And Responsibilities
The General Manager is responsible for ensuring an efficient and effective operation with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The General Manager will manage all profit and loss statements and make decisions that will positively impact the business. The General Manager will report to the Regional Leader and will regularly receive guidance and direction from the Regional Fitness Director. The General Manager will directly manage the development of all other club managers, a team of sales professionals, and any other employees in the club who do not report to another manager.
Below is a list of responsibilities that identify success in the role as a General Manager, additional duties may be assigned.
PERFORMANCE MANAGEMENT
- Hold yourself and your team accountable to high standards of operational excellence.
- Assess club team member performance and provide situational leadership with ongoing and constructive feedback / development in order to drive profitability through service, sales, and key performance indicators.
- Willingness to have courageous conversations with team members and effectively handle disciplinary measures as needed in accordance with company policy.
- Lead the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success.
- Exhibit the ability to lead and inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality.
- Set direct and clear SMART goals for self and team.
- Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes.
- Ensure company quantitative and quantitative metrics, guidelines, and standards are measured for efficiency and effectiveness; provide coaching to course correct behaviors, hold self and other accountable and adjust business plans as needed.
SALES ANALYSIS AND RESULTS
FINANCIAL MANAGEMENT & BUDGETING
EMPLOYEE RECRUITMENT AND DEVELOPMENT
CLUB OPERATIONS
CUSTOMER SERVICE
COMMUNICATION
PRODUCT KNOWLEDGE
PROBLEM SOLVING
Position Requirements & Experience
Scheduling Requirements
Due to the nature of the business, NYSC has specific scheduling guidelines for this position.
#J-18808-Ljbffr
serp_jobs.job_alerts.create_a_job
General Manager • Boston, MA, United States
Job_description.internal_linking.related_jobs
Directs the General Managers of multiple properties to achieve optimum financial performance and continual improvement in the Key Performance Indicators including, but not limited to profitability,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Founded in 1866, The Sanborn Map Company (Sanborn) is one of the oldest continuously operating mapping and geospatial information technology companies in the US.
Our work is highly visual, and our m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good.
Nowadays, people can spend so much time on what's "he...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Pure Barre is the national leader in barre fitness with more than 500+ franchise locations in the United States and Canada.
We are currently expanding our team in Pure Barre seeking a qualified Gene...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Are you a dynamic leader with a passion for hospitality, exceptional guest experiences, and high-energy restaurant operations? This is your chance to take the reins and drive success in a growing, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring.For over 90 years Global Partners LP has been delivering the energy our communities need to grow,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
House Doctors of Andover is a professional handyman and home improvements company specializing in both large and small jobs in the Merrimack Valley.
We are looking for an experienced professional to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Pay Range : $59,768 - $67,037 annually.Responsible for managing the overall operations of a Qdoba restaurant.Uses discretion in daily management decisions with accountability for living the Brand va...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30)
We are seeking a commercially astute and high-energy General Manager to join the executive leadership team of a.PE-backed service-oriented business.
This is a unique opportunity for a results-driven...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Deployed to perform special task or specific projects within a district or region.Oversees, directs, and manages property operations of assigned hotel(s) to assure optimum performance and continual...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Nissan of Merrimack Valley is looking for a.This is your chance to run a store with.Lead from the front — drive sales, gross, and volume in.
Motivate and develop your managers and salespeople to con...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days)
We are seeking a commercially astute and high-energy General Manager to join the executive leadership team of a.PE-backed service-oriented business.
This is a unique opportunity for a results-driven...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At Blank Street, we believe that rituals matter, and that great rituals make your life better.With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
House Doctors of Andover is a professional handyman and home improvements company specializing in both large and small jobs in the Merrimack Valley.
We are looking for an experienced professional to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Now add bowling, arcade games, amazing parties, and delicious food.Our General Managers help bring this vision to life every day for guests of their centersand have a great time doing so.The Genera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
General Manager- Norwell, Mass.Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, business-minded individual to lead our...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.
Our store manager candidates are required to be in ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Nissan of Merrimack Valley is looking for a.This is your chance to run a store with.Lead from the front drive sales, gross, and volume in.
Motivate and develop your managers and salespeople to cons...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Seeking Exceptional Restaurant General Manager! Join Our Team!.Are you a passionate leader with an extensive background in food and beverage management? Are you ready to take on the challenge of ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days The Assistant General Manager ("AGM") assists the General Manager ("GM") or Multi-Unit General Manager ("MUGM") in managing hotel day-to-day operations, assures optimum performance and continual im...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
District Manager-203700
Extended Stay AmericaWaltham, MA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
General Manager - Geospatial
Sanborn Map CompanyBoston, MA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Multi-Unit General Manager
Van Leeuwen Ice CreamBoston, MA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
General Manager
Pure BarreWestford, MA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
General Manager | High Energy Polished Casual | Growing Brand
ZipRecruiterBrookline, MA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
General Store Manager - Alltown
Global Partners LPBeverly, MA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
General Manager
House Doctors of AndoverAndover, MA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
GENERAL MANAGER - MA
QdobaWellesley, MA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
General Manager
ITP (International Talent Partnership)Boston, MA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Task Force General Manager
Extended Stay AmericaWaltham, MA, United Statesserp_jobs.job_card.temporary
- serp_jobs.job_card.promoted
General Manager / GSM
Nissan of Merrimack ValleyChelmsford, MA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
General Manager (Boston)
ITP (International Talent Partnership)Boston, MA, USserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Multi-Unit General ManagerBoston
Blank StreetBoston, MA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
General Manager
House DoctorsAndover, MA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
General Manager
Bowlero CorporationBoston, MA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
General Manager- Norwell, Mass
DogtopiaNorwell, MA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
General Manager
Papa John'sNorth Providence, RI, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
General Manager / GSM (Chelmsford)
Nissan of Merrimack ValleyChelmsford, MA, USserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Restaurant General Manager
Boston Marriott BurlingtonBurlington, MA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Assistant General Manager-203210
Extended Stay AmericaBurlington, MA, United Statesserp_jobs.job_card.full_time