Call Center Agent

Job Description

Job Description

Company Description

Shine Social Brand – About Us

At Shine Social Brand, we specialize in delivering exceptional customer engagement and brand communication solutions that help businesses grow and connect authentically with their audiences. Our mission is to provide professional, people-centered services that ensure every client interaction reflects excellence, reliability, and care. We take pride in fostering a positive, growth-oriented work environment where every team member can shine.

Job Description

Job Description

We are seeking a dedicated and professional Call Center Agent to join our dynamic customer service team. In this role, you will be the first point of contact for our clients, handling inquiries, providing accurate information, and ensuring an exceptional customer experience at every interaction. The ideal candidate is a confident communicator with excellent problem-solving skills and a strong commitment to service quality.

Responsibilities

Handle incoming and outgoing calls in a courteous and efficient manner.

Respond to customer inquiries, resolve issues, and provide accurate product or service information.

Maintain detailed and organized records of client interactions using company systems.

Collaborate with team members and supervisors to meet quality and performance goals.

Uphold Shine Social Brand’s values of professionalism, integrity, and excellence in every conversation.

Qualifications

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred.

Previous experience in a call center or customer service environment is an advantage.

Strong verbal and written communication skills.

Ability to multitask, manage time effectively, and remain composed under pressure.

Proficiency in computer-based systems and data entry.

Reliable, punctual, and motivated to provide outstanding customer service.

Additional Information

Benefits

Competitive salary with performance-based incentives.

Clear opportunities for career advancement and professional growth.

Supportive, team-oriented workplace culture.

Paid training and continuous development programs.

Comprehensive benefits package available after probationary period.