Software Engineer (Customer Facing)

Software Engineer (Customer Facing)  Strong preference for candidates based in New York City Replica provides data about the built environment and ways people interact with it.

With better data, human-context and an intuitive design, Replica helps public and private sectors make informed, effective, and responsive decisions.

By showing how people live, move and work, we contextualize hard choices, allowing our clients to see around corners and understand the trade-offs surrounding their decisions.

Whether for a city planner increasing public transit to underserved neighborhoods or for a grocery chain evaluating where to open a new location, Replica’s insights lets clients make more informed, people-centered decisions.  We spun out of Alphabet in 2019 and recently secured series B funding from venture firms including Founders Fund, Innovation Endeavors, Sidewalk Labs, Firebrand Ventures, and Revolution’s Rise of the Rest Seed Fund.

Today, we are a team of 34 employees   with offices in San Francisco, New York and Kansas City.  We value our customers, believe in being resourceful, and work in service of each other to scale our product.

As we build our team, we are committed to pursuing and bringing together a diverse workforce and creating an environment of inclusion.

We value our differences and we encourage all to apply.

We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other status protected by the laws or regulations in the locations where we operate.

The Role We’re hiring a software engineer who can work directly with users to understand their needs and help translate those into product solutions.

This role is both technical and collaborative :

• you’ll meet with customers to learn about their workflows and challenges, then work with the internal team to build and implement features that address them.
• This position is a good fit for someone who wants to work on user-facing tools that solve specific, practical problems — and who’s comfortable switching between code and customer conversations Responsibilities  Talk directly with customers (planners, engineers, analysts) to understand how they use the product and where it falls short Translate customer feedback into technical requirements, wireframes, or implementation ideas Design, build, and maintain React Components and RESTful APIs which use spatial context to efficiently query and aggregate nationwide geospatial and temporal data.

Collaborate with product, design, and engineering teams to scope and deliver new features Support the iteration and refinement of features based on user testing and feedback Participate in on-call rotation; investigate and resolve production problems as they arise.   Qualifications Requirements :

Experience working in or with cross-functional product teams Ability to communicate clearly with both technical and non-technical audiences Demonstrated ability to work independently and follow through on projects Experience gathering requirements from users or stakeholders and incorporating them into product development Nice to Have :

talking We operate with thoughtful urgency We communicate openly and directly We build products people use Benefits Our people!

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Ability to operate at both a strategic / conceptual level and at a detailed, operational level metrics driven; highly disciplined Must have strong interpersonal skills, maturity and good judgment and be capable of communicating with a diverse range of individuals A hands-on, action-oriented approach that fits well with the entrepreneurial, fast-paced culture Engaging leadership style that builds and sustains credibility with colleagues, clients and other stakeholders Broad functional experience in areas of strategic planning and marketing, sales and market development and planning   If you don't think you meet all of the criteria above, but still are interested in the job, please apply.