Lead Patient Access Rep

Where Compassion Meets Innovation and Technology

Thank you for your interest in joining our team! Please review the job information below.

General Purpose of Job :

This position reports to the Patient Access Service Director, through the Manager. This position is responsible for the support of the team functions necessary to accomplishing the objective of the service department. These include, but are not limited to functions under the categories of : patient accounting, patient scheduling & registration, verification of patients' benefits, securing reimbursement via prior authorization / referrals or time of service collection, documentation of actions taken to collect out of pocket expenses and patient financial discharge.

Essential Duties and Responsibilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and / or hospital administration as required.

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Adheres and complies with customer service standards and dress code as set forth by the hospital and the department.

Customer Service Duties

Patient Accounting Duties

Quality Assurance Duties

Patient Financial Discharge Duties

Cashiering Duties

Lead Role

Education and / or Experience :