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Vuer Community Coordinator

Vuer Community Coordinator

iVueitColumbus, OH, US
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Job Title :

  • Vuer Community Coordinator Location : On-site, Columbus Department : Operations Reports to : Community Manager Position Overview :   iVueit is a leading provider of nationwide property inspections.
  • We pride ourselves on delivering exceptional service to our clients through our dedicated team of professionals.
  • We are seeking a dynamic and personable Vuer Community Coordinator to assist in our efforts in building and nurturing strong relationships with our Vuer community—our valued users who complete surveys using our app.
  • This role will report directly to the Vuer Community Manager (CM).

Key Responsibilities :

  • Community Engagement & Support Assist with Vuer issues by serving as a point of contact for basic Vuer concerns, providing feedback and escalating issues that require Community Manager (CM) involvement.
  • Provide timely responses to Vuer questions and inquiries through the Vuer community email address.
  • Work with the support team to identify common Vuer issues while reporting those issues to the CM.
  • Collaborate with all teams to improve the overall Vuer community experience.
  • Assist in identifying areas of need for “Vues” requiring background checks Build a rapport and assist in implementing strategies to increase user engagement, satisfaction, and retention within the Vuer community.
  • Reach out applicants from AppCast when “Vues” are available in their area to improve conversion rate on applicants to Vuers.    Recruiting & Retention Assist in recruiting efforts by utilizing social media and other platforms to recruit Vuers in remote areas.
  • Utilize outreach efforts to assist new recruits with completing “Vues’ in their respective areas.  Collaborate with the CM and Marketing Team to develop recruitment materials.
  • Track and monitor Vuers on the “black-list” to ensure new profiles are not being created.   Additional Duties Assist with additional assignments and research additional data, as needed.
  • Crosstrain on inter-departmental tasks to assist other departments, as needed.

    • Qualifications :

  • Bachelor's degree in business or a related field.
  • At least 3 (three) years of solid customer service experience required.
  • Proficiency in Microsoft Excel for tracking, reporting and data analysis.
  • Ability to establish and maintain effective working relationships with on-site and remote employees, as well as stakeholders at multiple levels within the organization.
  • Excellent communication skills, both written and verbal, with exceptional phone etiquette.
  • Professional, friendly, personable, and passionate about delivering exceptional customer service.

    • Benefits :

  • Health, dental and vision coverage 401k matching program Work from home days Paid holidays Competitive PTO structure   Powered by JazzHR
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    Community Coordinator • Columbus, OH, US

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