Talent.com
Contact Center Supervisor

Contact Center Supervisor

VirtualVocationsPaterson, New Jersey, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Contact Center Supervisor to support the Veterans Experience Office (VEO) Contact Center.

Key Responsibilities

Lead and support a team of 100 Contact Center Agents and 5 Senior Agents

Monitor workload distribution, oversee telephony queues, and ensure service standards are met

Address escalated customer concerns and oversee service recovery to ensure Veteran satisfaction

Qualifications

Bachelor's degree required (BA / BS)

Minimum of 2 years as a Contact Center Supervisor and 4 years of call center experience

Strong knowledge of Workforce Management processes and call center operations

Ability to motivate a large, diverse team in a fast-paced environment

Must live within 50 miles of a Veterans Affairs Medical Center (Phoenix, Salt Lake City, or Reno)

serp_jobs.job_alerts.create_a_job

Contact Center Supervisor • Paterson, New Jersey, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Call Center Supervisor (Bilingual)

Call Center Supervisor (Bilingual)

New York Psychotherapy and Counseling CenterBronx, NY, US
serp_jobs.job_card.full_time
Call Center Supervisor (Bilingual).Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting childr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Contact Center Sales Advisor

Contact Center Sales Advisor

VirtualVocationsPaterson, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Contact Center Sales Advisor to provide phone support for clients enrolled in a debt settlement program. Key Responsibilities Handle inbound and outbound calls to assess...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Sales Team Supervisor

Sales Team Supervisor

VirtualVocationsPaterson, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for an Inside Support Supervisor to lead a growing sales team.Key Responsibilities Lead and develop a team of 14+ inside sales representatives through coaching and performanc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Bilingual Call Center Specialist

Bilingual Call Center Specialist

VirtualVocationsElizabeth, New Jersey, United States
serp_jobs.job_card.part_time
A company is looking for a Call Center Specialist - Remote - Part-Time (20 Hours) - Bilingual REQUIRED (Spanish / English) - $21. Key Responsibilities Provide quality customer service to internal st...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Operations Supervisor - Queens Center

Operations Supervisor - Queens Center

JCPenneyElmhurst, NY, US
serp_jobs.job_card.full_time
As the Operations Supervisor, you are accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates and driving the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Colorado Contact Center Associate

Colorado Contact Center Associate

VirtualVocationsElizabeth, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Contact Center Rep Associate.Key Responsibilities Registers patients and schedules appointments, procedures, and testing Obtains and verifies insurance information and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Contact Center Trainer

Contact Center Trainer

VirtualVocationsNewark, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Contact Center Trainer - REMOTE.Key Responsibilities Design and maintain training materials and deliver engaging training sessions Identify training needs and develop ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Contact Center Account Executive

Contact Center Account Executive

VirtualVocationsNew York, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Contact Center Account Executive for the MidMarket segment.Key Responsibilities Drive revenue growth through new customer acquisition and upselling to existing accounts...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Georgia Licensed Patient Contact Supervisor

Georgia Licensed Patient Contact Supervisor

VirtualVocationsYonkers, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Patient Contact Center Supervisor.Key Responsibilities Oversee daily operations of the Patient Contact Center team, providing guidance and training Monitor performance...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Service Center Analyst

Service Center Analyst

VirtualVocationsPaterson, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Service Center Analyst who will provide first-line support to users while ensuring excellent customer service. Key Responsibilities Identify and resolve incidents within...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Contact Center Manager

Contact Center Manager

JP McHale Pest ManagementBuchanan, NY, US
serp_jobs.job_card.full_time
We are seeking a highly motivated and experienced Call Center Manager to lead and manage our inbound / outbound customer service team. This position is critical to ensuring a high level of service to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Call Center Representative

Call Center Representative

Interstate Waste ServicesSpring Valley, NY, US
serp_jobs.job_card.full_time
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, Ne...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Healthcare Call Center Team Lead

Healthcare Call Center Team Lead

VirtualVocationsYonkers, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Healthcare Call Center Team Lead.Key Responsibilities Lead a team of 12-20 outbound call center agents to ensure exceptional service delivery Monitor performance metri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Contact Center Operations Manager

Contact Center Operations Manager

VirtualVocationsBrooklyn, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting clear goals and enforcing accountability Work with team...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Call Center Supervisor

Call Center Supervisor

City of New YorkCorona, NY, US
serp_jobs.job_card.full_time
The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1. DEP is the largest combined municipal water and wastewate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Contact Center Business Transformation Manager

Contact Center Business Transformation Manager

PwC (US)New York, NY, US
serp_jobs.job_card.full_time
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Remote Contact Center Agent

Remote Contact Center Agent

VirtualVocationsBrooklyn, New York, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
A company is looking for a Contact Center Agent (Remote).Key Responsibilities Handle customer inquiries about Utilities through phone calls, chats, and emails while documenting interactions Prov...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Engagement Specialist Supervisor

Engagement Specialist Supervisor

VirtualVocationsBronx, New York, United States
serp_jobs.job_card.full_time
A company is looking for an Engagement Specialist Supervisor to oversee staff performance and maintain member engagement. Key Responsibilities Monitor staff performance against KPIs and quality me...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours