Director of Membership & Partnerships

Director Of Membership & Partnerships

Welcome to PopStroke, where we've reinvented the classic pastime of mini-golf into an extraordinary experience. Imagine a place where the charm of traditional mini-golf meets innovative technology and custom-designed courses, where playful challenges unfold against the backdrop of beautifully designed landscapes. This is PopStroke where the pure joy of mini-golf extends beyond family outings and date nights to welcome guests of all skills and ages seeking a unique and memorable entertainment and culinary experience.

PopStroke currently has 19 locations across Florida, Texas, Arizona, Alabama, South Carolina, and Nevada with additional venues under development.

We're looking for awesome folks to join our PopStroke team as we embark on an epic expansion journey. If you're all about fun, hard work, and creating memories, you're in the right place!

About The Role

PopStroke is seeking an innovative and result-driven Director Of Membership & Partnerships to join our dynamic team. This pivotal role will be responsible for expanding our venue and corporate memberships and further developing our brand awareness across the U.S. This position will be responsible for lead generation, business development, sponsorships and partnerships management to bolster PopStroke's market presence and revenue.

What You'll Do

Develop and implement effective sales strategies to drive business growth in venue and corporate memberships and member events.

• Generate new leads and identify business opportunities through various channels.
• Efficiently handle inbound membership inquiries, providing timely and accurate information to potential members.
• Cultivate partnerships to expand reach and customer engagement.
• Identify, secure and activate national sponsorships to support vent programming and brand exposure.
• Develop, analyze, and evolve all membership offerings and programming to strategically serve our current and future clients.
• Build and maintain strong, long-lasting client and member relationships.
• Negotiate attractive partnership deals and ensure mutually beneficial partnership terms that are in line with business objectives and strategy.
• Oversee the membership enrollment process, ensuring a smooth and welcoming experience for all new and existing members.
• Coordinate membership renewal campaigns, including reminders, outreach, and incentives to encourage retention.
• Lead and manage membership sales team members in larger markets to achieve sales targets.
• Collaborate with the marketing team to create promotional campaigns and materials.
• Conduct market research and analyze trends to identify new market opportunities.
• Prepare and present sales reports and forecasts to the management team, maintain profit guidelines for events.
• Analyze membership data to track growth, identify trends, and make recommendations for improvements.
• Plan and execute exclusive member events, programs, and experiences that enhance member value and increase engagement.
• Ensure that membership benefits are aligned with member expectations and business goals.
• Stay current with industry trends and best practices related to membership programs and member engagement.
• Maintain a service mindset and delivery of service standards and expectations appropriate around influential and discerning guests, and understand their unique interests, preferences, and desired experiences.
• Support strategic initiatives related to building a strong membership base and enhance events and create exceptional experiences to build loyalty.
• Mentor, coach, and motivate sales team members to exceed quarterly and annual goals for each location.
• Work closely with the hospitality team to ensure seamless member event execution and exceptional member experiences.
• Represent PopStroke in various networking and industry events.
• Perform other duties and responsibilities as required or requested.

Qualifications

PopStroke is an Equal Employment Opportunity Employer.