Customer Support Specialist - LollyLawUnited States
ParadigmWashington, DC, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description0-2 years of customer support experience SaaS experience preferred Experience in a law firm highly preferred Strong initiative and creative problem solving Strong communication skills and introspection to understand customer needs Able to work well with a team and independently Excellent conflict management skills Experience in the legal or consulting industry advantageous You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time Ability to engage, influence and inspire stakeholders to drive collaboration and alignment. Excellent with user-experience design principles and data analytics Competitive salary Paid vacation + sick and parental leave Remote working flexibility Budget for home office improvements Company culture that encourages work / life balance 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible!
Customer Support Specialist - LollyLaw
As an entry-level LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with LollyLaw. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with LollyLaw. LollyLaw is a proud part of Paradigm, the leading provider of legal practice software solutions that help lawyers manage, automate and grow their firms.
In this role, you will :
- Support existing customers via email and phone
- Diagnose & troubleshoot client issues
- Onboard new customers with training calls and check-ins
- Continuously acquire expertise in LollyLaw features
- Write and update help center materials
- Improve client retention
- Work with various stakeholders to help them understand evolving client needs
- Other duties as assigned
Qualifications :
Who is the ideal candidate?
Benefits / Perks :
serp_jobs.job_alerts.create_a_job
Customer Support Specialist • Washington, DC, US
Job_description.internal_linking.related_jobs
If you are an experienced paralegal or litigation support specialist looking for an opportunity to showcase your advanced skills at a world class firm, then we would like to meet with you!.The Liti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A company is looking for a Junior Customer Support Specialist to join their Customer Support & Success team.Key Responsibilities Respond to customer inquiries via email, live chat, and phone Adv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Business Support Specialist to support their Sales team.Key Responsibilities Provide day-to-day administrative support to the Sales team Maintain accurate records in t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Customer Support Manager to lead and develop its customer experience team.Key Responsibilities Manage and support a team of 20+ agents and 2 Team Leads, providing coach...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Customer Technical Support Representative - Part Time.Our mission is to unlock human potential.We welcome you for who you are, the background you bring, and we embrace individuals who get excited a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Technical Support Specialist 2 to provide expert technical solutions and support for clinical chemistry testing platforms.
Key Responsibilities Provide direct support to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Court Support Specialist to assist with court filings and communications.Key Responsibilities : Reach out to courts for updates and resolve issues related to existing or...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Support Advocate 1 - Accommodations.Key Responsibilities Handle inbound and outbound phone and email interactions for accommodations, aiming for one-contact re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a HubSpot Support Specialist to maintain, optimize, and advance their HubSpot CRM platform.Key Responsibilities Support ongoing data hygiene, including de-duplication and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days We have a reputation for excellent customer service.As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Remote Energy Efficiency Customer Support Specialist.Key Responsibilities Provide inbound customer support focused on energy efficiency and utility programs Assist wit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Remote Client Support Specialist.Key Responsibilities Respond to client inquiries and conduct intake interviews to gather and verify information Explain legal processe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Remote Customer Support Specialist to provide exceptional service to customers in a virtual environment.
Key Responsibilities Respond to customer inquiries via email, li...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Job Title : Healthcare Customer Support Specialist Type : 3 month- Contract Compensation : $25 / HR Contractor Work Model : Remote ALTA IT Services is staffing a Healthcare Customer Support Specialist to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Digital License Support Advocate to assist customers with licensing inquiries and account management.
Key Responsibilities Create accounts and notify customers of licens...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a Verification Development Representative.Key Responsibilities Monitor and manage the company's support inbox and related ticketing systems Triage incoming requests, esc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
Litigation Support Specialist
Cornerstone ResearchWashington, DC, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Support Specialist
VirtualVocationsRockville, Maryland, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Business Support Specialist
VirtualVocationsAlexandria, Virginia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Solutions Architect
Enterprise Community PartnersColumbia, MD, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Support Manager
VirtualVocationsAlexandria, Virginia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Technical Support Representative - Part Time
John Wiley & Sons Inc.Baltimore, MD, United Statesserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Technical Support Specialist II
VirtualVocationsAlexandria, Virginia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Seasonal Tax Expert - Local
IntuitHughesville, MD, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Court Support Specialist
VirtualVocationsArlington, Virginia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Support Advocate I
VirtualVocationsAlexandria, Virginia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
HubSpot Support Specialist
VirtualVocationsAlexandria, Virginia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Support Specialist - MerusCaseUnited States
ParadigmWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Energy Efficiency Customer Support Specialist
VirtualVocationsRockville, Maryland, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Client Support Specialist
VirtualVocationsFairfax, Virginia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Remote Customer Support Specialist
VirtualVocationsWashington, District of Columbia, United Statesserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Healthcare Customer Support Specialist
ALTA IT ServicesWashington, DC, USserp_jobs.job_card.temporary
- serp_jobs.job_card.promoted
Digital License Support Advocate
VirtualVocationsFairfax, Virginia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Support Specialist
VirtualVocationsWashington, District of Columbia, United Statesserp_jobs.job_card.full_time