Risk Analyst

Responsibilities :

Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends

Understand standard operating procedures and operate within the established guidelines to mitigate risk

Document processes and procedures, and maintain accurate and detailed records of all transactions

Represent Intuit's brand and provide top-notch service while balancing customer empathy with risk policies

Collaborate effectively with cross-functional teams to resolve customer-related issues

Identify areas of improvement and propose changes to optimize processes and technology

Stay up-to-date with industry trends and data knowledge to identify new fraud and risk patterns

Complete 15-20 inbound calls daily, solving complex Risk & Fraud questions for our merchants.