Entry Level Customer Support Representative

Prolific Solutions is searching for a driven Entry Level Customer Support Representative to join our thriving team! You'll dive right in, engaging with current and potential FiOS customers, crafting positive experiences, and introducing them to innovative Verizon Fiber technology. Get ready to build strong relationships and deliver exceptional results through this entry-level role. If that got your blood pumping, don’t wait—Apply Now and let's achieve greatness together!

Entry Level Customer Support Representative key duties :

• Conduct face-to-face meetings with potential customers to guide them through enrollment, ensuring satisfaction by informing them about the latest services and promotions to identify tailored solutions.
• Cultivate enduring client relationships to foster happiness and brand loyalty.
• Maintain up-to-date knowledge of products and services to effectively communicate with customers, promote the brand, and drive sales.
• Accurately record and manage customer account details for seamless service activations and installations.
• Collaborate with high-performing Junior Client Service Representatives to deliver excellent service and promptly address customer concerns.
• Contribute to sales goals, identify new opportunities, and execute targeted outreach strategies to advance the business.