EN / VR Instructional Systems Designer (ISD)

Job Description

Job Description

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day.

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE : MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

We are seeking to hire a EN / VR Instructional Systems Designer (ISD) to our team!

Join Us in Empowering Lives Through SSA's Employment Support Initiatives

Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission—helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day.

The EN / VR Instructional Systems Designer (ISD) is responsible for the design, development, and deployment of innovative online training modules in support of the Ticket Program Manager (TPM) marketing, recruitment, and program knowledge objectives. This position specifically supports the creation of e-learning content for Beneficiary outreach, the Help Line, and the EN / VR Help Desk, ensuring program stakeholders are equipped with the information and skills necessary for success. The ISD collaborates closely with subject matter experts, program managers, and outreach teams to deliver engaging, effective, and accessible training solutions aligned with organizational and regulatory standards.

Duties and Responsibilities :

• Design, develop, and implement interactive online training modules to support TPM marketing, recruitment, and program education objectives for Beneficiary outreach, Help Line, and EN / VR Help Desk programs.
• Collaborate with subject matter experts (SMEs), program management, and communication teams to analyze learning needs and translate complex program requirements into clear, engaging instructional content.
• Conduct curriculum and content analysis to ensure alignment with program goals, messaging accuracy, compliance requirements, and learner needs.
• Utilize evidence-based instructional design methodologies (e.g., ADDIE, SAM) to structure course materials, create storyboards, and produce course prototypes.
• Develop multimedia learning assets, including video, audio, graphics, simulations, and assessments, using industry-standard e-learning development tools.
• Implement and maintain online modules within the organization's learning management system (LMS), ensuring broad accessibility and compatibility.
• Evaluate learner feedback, assessment data, and program metrics to measure instructional effectiveness and recommend content improvements.
• Ensure all training materials adhere to Section 508 accessibility standards and other applicable federal regulations.
• Maintain training documentation, version control, and project status reports as required by management and clients.
• Support periodic updates and revisions to existing training modules in response to feedback, program changes, or regulatory updates.

Requirements :

Candidates must possess a Bachelor's degree from an accredited institution and have 5–7 years of instructional systems design or equivalent e-learning development experience. The ideal candidate will have a strong background in developing e-learning for government programs, demonstrated expertise in adult learning principles and instructional design processes, and proficiency with e-learning technology and tools.

Required qualifications include :

Clearance requirements :

Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance

If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including :

Paid vacation & Sick leave

Health insurance coverage

Career training

Performance bonus programs

401K contribution & Employer Match