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Regional Workplace Experience Ambassador

Regional Workplace Experience Ambassador

Cushman & WakefieldWashington, DC, US
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Regional Workplace Experience Ambassador

The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment. The Ambassador will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Ambassador will function as the "eyes and ears" of the workplace - proactively identifying and solving issues before they pose a challenge to an employee. We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.

Key Competencies :

  • Communication Comfortable corresponding with executive level clients, and interacting with individuals at all levels
  • EQ Showcase exceptional emotional intelligence and empathy
  • Organized Detail oriented, confident, self-starter with exceptional organizational skills
  • Proactive Maintain a "can do" mentality with the ability to act with minimal information
  • Character Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.
  • Professional Project an approachable and professional image in personal appearance, manner, and demeanor.
  • Resilient Ability to work under pressure, while acting in a calm manner
  • Technology Proficiency Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.

Important experience and education :

  • Minimum of 2 years of related work experience in real estate services, travel / hospitality, retail, customer service or a college degree
  • Work Environment :

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

    Physical Demands :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

    Aap / Eeo Statement

    Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

    Other Duties

    This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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    Workplace Ambassador • Washington, DC, US

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