Technical Customer Service Rep

Vaco is hiring! We are seeking experienced Technical Customer Service Reps for a valued client of our in Irving, TX within the insurance industry. Please apply today for immediate consideration.

In this role, you'll play a vital role in connecting their technology with an exceptional customer experience. You'll support their proprietary platforms—including PryzmIQ, their self-guided home inspection app, and the Automatic Water Valve Turn Off System (AWTOS)—while providing white-glove service.

In this fast-paced role, you’ll assist with product setup, troubleshoot technical issues, review property inspection data, and ensure accuracy and compliance at every step. Strong technical skills and a customer-first mindset are key to success.

Work Schedule : 8 hour shift M-F. Need to be available for shift between hours of operation, which is 7am to 7pm CST.

Pay Rate : $21.64 / hr

Job Duties :

• Conduct digital quality assurance for self-home inspections : review photos, validate accuracy, and document anomalies.

Perform guided home inspections virtually or over the phone, walking customers step-by-step through the process.

Provide clear, constructive feedback to improve documentation, workflows, and inspection processes.

Assist homeowners and contractors with installation, setup, and usage of PryzmIQ and AWTOS.

Walk users through connecting to WiFi, mobile apps, and sensors, ensuring proper function and data transmission.

Troubleshoot technical issues (connectivity, alerts, device pairing) and deliver easy-to-follow solutions.

Collaborate with internal teams and escalate complex cases when necessary.

Make proactive outreach calls to encourage product adoption and ensure customer satisfaction.

Communicate professionally via phone, email, and text to address inquiries and follow up on inspections

Deliver a “white-glove” customer experience by keeping interactions clear, positive, and supportive.

Document calls, findings, and resolutions to support product improvement.

Stay up to date on new products, product enhancements, new features, and installation best practices.

Requirements :

Minimum 1 year of experience in a technical support call center or help desk role, working in a fast-paced environment.

Experience troubleshooting mobile devices, WiFi connectivity, or IoT / smart home systems.

Familiarity with property insurance processes or home inspection is a plus.

Strong attention to detail and ability to effectively multi-task

Determining compensation for this role (and others) at Vaco / Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco / Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.