RN Manager- Performance Improvement and Patient Experience

Job Description

Why Wildomar?

Wildomar is a hidden gem in Southwest Riverside County, offering the perfect blend of small-town warmth and easy access to everything Southern California has to offer. Enjoy a sunny, relaxed lifestyle with quick trips to Temecula Valley’s wine country, beautiful Lake Elsinore, and endless outdoor activities like hiking, biking, and boating. With great schools, affordable living, and a welcoming community, Wildomar is an ideal place to build your career and enjoy true work-life balance.

About the Opportunity

Join a licensed, Joint Commission–accredited acute care facility serving the Southwest Riverside County region. The hospital is a designated Trauma Center and Paramedic Base Station, performing thousands of surgeries and emergency visits each year. With Centers of Excellence in bariatric surgery and joint replacement, this facility is dedicated to delivering outstanding patient care and continuous performance improvement.

About the Role

As the Performance Improvement / Patient Experience RN Manager, you’ll champion a culture of patient-centered care and elevate the experience for patients and families. You’ll turn feedback and assessments into actionable improvements, identify opportunities for better service, and use Lean Six Sigma tools to sharpen processes and customer touch points. This is a collaborative leadership role—educating staff, driving best practices, and managing patient feedback and grievance processes.

Key Responsibilities :

Lead and implement patient experience and performance improvement strategies across the organization

Conduct assessments and translate findings into actionable improvements

Utilize Lean Six Sigma tools to enhance service and streamline processes

Educate and drive best practices among physicians, clinical, and non-clinical staff

Summarize and publish patient experience survey results

Oversee the complaint and grievance process, ensuring timely resolution

Collaborate with multidisciplinary teams to deliver seamless, patient-focused care

Requirements

Completion of an accredited Registered Nurse program

Bachelor’s degree in a related field (required); Master’s degree preferred

Current California RN License (required)

Certified Patient Experience Professional (CPXP) and / or Certified Professional in Healthcare Quality (CPHQ) preferred

Three years of clinical experience in an acute care setting with demonstrated management or leadership abilities

Experience in patient advocacy or complaint / grievance management preferred

One year of quality or performance improvement experience, including data analysis and management

Lean Six Sigma knowledge or certification preferred (or willingness to complete within two years)

Willingness to travel

Benefits

Challenging and rewarding work environment

Competitive compensation and generous paid time off

Excellent medical, dental, vision, and prescription drug plans

401(k) with company match and discounted stock plan

Student loan refinancing program

Career development opportunities across a large healthcare network

Requirements

Completion of an accredited Registered Nurse program Bachelor’s degree in a related field (required); Master’s degree preferred Current California RN License (required) Certified Patient Experience Professional (CPXP) and / or Certified Professional in Healthcare Quality (CPHQ) preferred Three years of clinical experience in an acute care setting with demonstrated management or leadership abilities Experience in patient advocacy or complaint / grievance management preferred One year of quality or performance improvement experience, including data analysis and management Lean Six Sigma knowledge or certification preferred (or willingness to complete within two years)