Job Description
An Automotive Parts Advisor plays a crucial role in our dealership's operations. They are responsible for assisting both customers and service technicians in finding the necessary parts and accessories for vehicle maintenance and repairs. This role involves managing and cataloging inventory, handling sales transactions, and ensuring that parts are available when needed. Additionally, the Parts Counterperson must maintain knowledge of the latest industry trends and updates to vehicle parts to provide accurate information and recommendations. Their expertise supports the efficiency and effectiveness of service operations and enhances overall customer satisfaction.
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Hands on Training
- Career Growth Opportunities
- Retirement Plan
- Evenings Off
Responsibilities
Customer Assistance : Provide excellent service to customers by assisting them with their automotive parts inquiries and purchases.Inventory Management : Maintain accurate records of parts inventory, restock shelves, and ensure parts are readily available for customers.Order Processing : Process incoming parts orders, track shipments, and coordinate deliveries to ensure timely fulfillment.Technical Knowledge : Demonstrate a good understanding of automotive parts and their compatibility with various vehicle models.Customer Follow-Up : Follow up with customers to ensure their satisfaction and address any concerns or issues they may have.Team Collaboration : Work closely with the service department and other team members to provide seamless customer service and support.Requirements
Automotive Knowledge : Basic understanding of automotive parts, including compatibility and usage.Customer Service Skills : Strong customer service orientation with excellent communication and problem-solving abilities.Detail-Oriented : Ability to manage inventory accurately and pay close attention to details.Team Player : Works collaboratively with colleagues to ensure smooth operations and customer satisfaction.Physical Stamina : Capable of lifting heavy parts and standing for extended periods.Experience : Previous experience in customer service or an automotive setting is advantageous.J-18808-Ljbffr
