FRONT END MANAGER

Front End Manager

This description is intended to outline the primary responsibilities, general nature and level of work being performed by teammates assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and competencies of the Front End Manager. The incumbent may be assigned other duties and responsibilities.

Responsible for achieving and maintaining extraordinary customer service by managing the entire front end to build sales and achieve goals while fostering an environment that produces high levels of customer and teammate satisfaction and morale while operating the Front End according to company policies. Serves as a model for customer service and other vital behaviors, and instills this value in all teammates. Creates an environment for continual learning and encourages an open dialogue among teammates. Provides leadership and motivation within the store to promote a culture reflective of Lowe's guiding principles, core values, and vision.

Responsible To : Store Manager / Assistant Store Manager

Teammates Supervised : Front End Teammates. All store teammates in the absence of Store Management.

Inter-Relationships : Frequent contact with all teammates, customers, corporate office and vendors. Occasional contact with teammates from other locations.

Job Duties :

• Act as the ambassador of extraordinary customer service for the total store.
• Promote customer and community good will by treating all teammates and customers with fairness, dignity and respect.
• Maintain effective work schedules for front end teammates to meet business volume and traffic.
• Assist front end teammates and customers with refunds, over-rings and other transactions requiring supervisory approvals.
• Handle change order request, Lottery transactions, Western Union, Money Orders.
• Be knowledgeable, recognize and differentiate between all various types of produce carried in the store.
• Ensure that all teammates are courteous to customers and that requests, refunds and complaints are handled promptly and courteously.
• Keep work area maintained appropriately to ensure a safe work environment for teammates and customers.
• Must be able to perform other duties.
• Responsible for maintenance of prompt and accurate checkout service through the proper supervision of front end teammates and cashier accuracy.
• Process all various types of sales transactions accepted by the store. This may include EFT transactions, WIC checks, food stamps, manufacturers coupons, gift certificates, etc.
• Ability to read, write and perform math functions as needed to manage the front end operation.
• Ability to supervise a fast paced environment and multiple functions for extended periods of time during a scheduled shift.
• Ensure proper sacking procedures by front end teammates.
• Comply with safety standards.
• Inform management of pricing problems and maintenance needs of front end equipment.
• Handle damaged and spoiled / out of date products according to company policies.
• Responsible for efficient and effective delegation of duties to achieve maximum performance of teammates including proper follow-up to assure satisfactory performance.
• Inform store management of disputes between teammates and department managers or any combination of the preceding.
• Maintain an efficient productive front end operation.
• Understand the company teammate handbook.
• Works with store teammates to identify the root causes of issues and inefficiencies.
• Train front end teammates.
• Constantly interacts with teammates to ensure that all teammates understands Lowe's expectations.
• Constantly interacts with customers; remains highly visible.
• Ensure that all Management Awareness policies and goals are achieved.
• Ensure that check cashing policies and procedures are trained and implemented per company policy.
• Monitor cash overage / shortage and document discrepancies in accordance with company policy.
• Ensure all front end teammates are in company uniform.
• Adhere to all compliance of company policies, programs, procedures and guidelines.
• Work with teammates to identify the root causes of issues and inefficiencies.

Minimum Requirements :

Training and Experience : High School Diploma or equivalent required. 3 years experience in the supermarket industry or other retail business.

Knowledge, Abilities and Skills : Possess good customer relations skills. Must have good communication and problem-solving skills. Knowledge of retail operations. Ability to work independently and deal with a variety of concrete variable. Ability to supervise effectively.

Licenses, Registration and Certification : None.

Working Conditions : Works in a well lit, well ventilated area. Occasional exposure to refrigerated storage areas, damp / humid conditions and seasonal outdoor weather. Subject to communicable disease.

Physical Requirements : Medium work-exerting 20-50 pounds of force constantly to move objects. Must posses good audio, visual and hearing acuity. Requires walking and / or standing up to a significant degree. Must be able to climb, stand, bend, push or pull, twist, grasp, squeeze, stoop, kneel, squat, reach, handle, finger and feel. Subject to psychological stress.