1445122 - Business Architect

1445122 - Business Architect

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Meet the Team

The Commerce Operations - Continuous Improvement, is a high-performing group responsible for delivering globally consistent, end-to-end customer and partner experiences. Our team handles a broad portfolio of solutions that drive significant revenue for Cisco while focusing on simplifying commerce for sellers, partners, and operations.

Our mission is to empower Cisco's ecosystem of commerce operations by streamlining processes, enhancing customer satisfaction, and driving growth of Cisco's recurring software, service and hardware offers. We achieve this by employing digital knowledge, AI capabilities, and self-service workflows, helping Cisco gather market transitions and scale the business for the future.

Your Impact

As a Business Architect, you will play a pivotal role in transforming and optimizing Cisco's commerce processes, designing, and delivering innovative business models, and driving operational efficiency. You will be the voice of Cisco's partners, customers, and operations, aligning strategies and solutions to Cisco's overall business objectives and market trends.

This is a high-impact role with access to senior levels across Cisco and significant influence on the company's recurring revenue and partner strategies. You will collaborate with multi-functional teams, lead transformational initiatives, and ensure seamless integration and scale of new offers and solutions.

Strategic Transformation :

• Lead the transformation of software and hardware-focused programs aligned with Cisco's strategy.
• Design, integrate, and scale critical commerce processes that align with Cisco's SaaS and recurring revenue strategy.
• Influence go-to-market (GTM) strategy and offer design to deliver best-in-class partner and customer experiences.

Customer and Partner Advocacy :

Operational Excellence :

Metrics, Risk, and Performance :

Organizational Change and Execution :

Multi-functional Collaboration :

Minimum Qualifications

Preferred Qualifications

What We're Looking For

We're seeking a highly motivated individual with a passion for transforming the business, a deep understanding of commerce operations, and a solid focus on delivering excellent customer and partner experiences. If you thrive in a fast-paced, evolving environment and enjoy leading change, optimizing processes, and driving measurable outcomes, this role is for you.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.