Customer Support Specialist SAP & International Orders (Hybrid, Franklinton, NC)

Job Description

Job Description

We are seeking a Customer Support Specialist with strong SAP experience to join our team in Franklinton, NC. This hybrid position supports domestic and international customers by ensuring accurate, timely order management and excellent service.

Schedule : Monday–Friday, 8 : 30 AM–4 : 30 PM (hybrid, with required on-site days)

Key Responsibilities :

Manage customer orders, including domestic and international shipments

Enter and maintain accurate customer data in SAP

Coordinate documentation, packaging, and shipping requirements

Provide timely updates on order status, delays, or changes

Support new customer onboarding and ensure smooth account setup

Handle complaints, returns, and credits as needed

Qualifications :

Bachelor’s degree in Science or Business preferred; equivalent experience considered

Strong SAP experience required (order management / customer service focus)

1+ years in customer service, logistics, or order fulfillment (technical company experience a plus)

Excellent communication, problem-solving, and organizational skills

Proficiency with Microsoft Office and CRM tools (Salesforce experience a plus)

Compensation : $22-25 / hr DOE

INDWak