Donor Operations Team Lead

Donor Operations Team Lead

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values : passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY

The Supervisor of Donor Operations is integral to providing leadership and continuity of service to all donor families and hospital partners in a 24x7x365 operations center that receives referrals; screens potential organ and tissue donors with referral facilities; approaches families to offer the option of donation, and coordinates all logistics involved in the donation process. The supervisor is responsible for planning, developing, implementing, and evaluating the operations team in areas of tissue allocation and utilization, authorization, customer service, clinical and physiological intellect. The supervisor is responsible for assisting and providing personnel management, including but not limited to : recruitment, succession planning, performance reviews, time and attendance reporting, training and call schedule support. This role provides input into policy development, process improvement, and other organizational decisions.

Daily Recovery Services Oversight

• Provides daily oversight of tissue activities in order to ensure referrals, authorization, allocation, recovery coordination, and graft utilization meet regulatory requirements, maintain consistent high organizational standards, as well as provide excellent service to donor hospital staff, donor families.
• Works to ensure optimal staffing at all times by serving as an active supervisor, which includes routine frontline shifts and backup support during increased activity levels.
• Acts as a resource to operations center staff by providing ad hoc assistance on daily tissue activity to ensure donation is maximized and frontline workloads are manageable. Required supervision coverage includes days, nights, weekends, and holidays.
• Provides support regarding donor suitability discussions and assesses cases for challenges and anticipated outcomes and guides escalation to the medical director as needed.
• Provides Manager on Duty (MOD) support by providing advice for tissue operations escalations.

Process Improvement

Talent Development and Succession Planning

External Facing Responsibilities

Professional / Personal Competency

QUALIFICATIONS

EDUCATION AND EXPERIENCE

$35.29 - $44.08 an hour. Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.