Administrative Support SpecialistECLARO • Jersey City, NJ, US
Administrative Support Specialist
ECLARO • Jersey City, NJ, US
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job_description.job_card.job_descriptionLog returned mail and checks into workflow system; distribute to service analysts Maintain DataCap program for indexing correspondence into client’s document Check, distribute, and log voicemails from the 800 line Download and forward daily outbound mail to IST Group for mailing Review annuitant benefit documents daily to ensure accuracy of amounts and dates Record and update “Won Cases” from New Business Activity Sheet in WIP Update Broker Directory on a weekly / monthly basis Assist with miscellaneous administrative projects as needed Experience : 10–15 years of administrative experience required Industry Background : Open to candidates from any industry Preferred Skills : Exclusions : Candidates with primarily customer service backgrounds (e.g., call center or front desk) are not ideal, as this role is strictly internal Up to 3 rounds of interviews may be conducted Format may include : Preference for video interviews via Teams; in-person interviews possible if needed
Job Description
Title : Administrative Assistant
Assignment Type : Full-time (37.5 hours / week)
Duration : Initial 1-year assignment with potential for long-term extension
Location : On-site at Hudson Street facility
Key Responsibilities
Shared Mailbox Management
- Serve as gatekeeper for a high-volume departmental mailbox
- Review incoming emails and route to appropriate team members
- Log and manage onboarding documents from brokers into workflow system
- Use Adobe tools to separate / combine documents for workflow integration
Service Area Support
Management system
New Business / Sales Area Support
Qualifications
o Strong multitasking ability
o Proficiency with document management systems and Adobe tools
Interview Process
o Initial one-on-one interview
o Follow-up interviews with peers or management
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Administrative Support Specialist • Jersey City, NJ, US