Supervisor, Dispatch (CC)

Supervisor, Dispatch

The Supervisor, Dispatch is responsible for managing the performance and productivity of the Dispatch team. The Supervisor, Dispatch will assure all personnel are properly trained, knowledgeable and proficient in all aspects of Dispatch. The Supervisor, Dispatch will manage employee personnel issues, maintain appropriate staffing for all shifts, ensure compliance with all company policies, and ensure all trip routing and scheduling activities are completed in a timely manner.

Location : In Office - 5 days a week

3401 E Elwood St Phoenix, AZ 85040

Or (based on assignment)

4525 E University Dr Phoenix, AZ 85034

What You'll Do :

• Responsible for the employee experience during the integration process
• Monitor and ensure Dispatchers provide a high level of service to Customers, Drivers and third party vendors
• Monitor all staff productivity and progress towards meeting defined KPIs
• Ensure all daily dispatch tasks are completed in a timely and accurate manner
• Escalate issues with trip routing and scheduling to appropriate internal stakeholders
• Ensure issues with dispatch task completion are appropriately documented and communicated to relevant leadership and internal stakeholders
• Ensure all staff are provided the training and resources necessary to effectively complete assigned tasks
• Assist with the development and administering of staff training programs
• Act as a resource to staff, answering questions and assisting with escalated issues as appropriate
• Proactively coach staff members on areas of opportunity for performance improvement and development opportunities
• Conduct monthly meetings with employees to evaluate employee performance
• Manage employee discipline process in adherence to MTM policies
• Manage the employee recruitment process in adherence to MTM policies
• Partner with workforce management to ensure staffing levels are maintained for all shifts
• Regular attendance is required
• Perform additional duties as assigned or required

What You'll Need :

Even Better If You Have...

What's In It For You :