Cisco UCCE Principal Engineer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.We are looking for an experienced  Cisco UCCE Principal Engineer to join our Contact Center Managed Services team. In this role you will be responsible for the scripting and configuration of UCCE Dialer applications while working with and interacting with our design and architecture leads, project management team, developers and testers. If you have experience with multi-site configurations in a consulting or large enterprise systems role, we want to talk to you!

What you'll be doing :

• Design and deploy IP-IVR and CVP / AVP applications.
• Manage and troubleshoot Cisco Dialer and Acqueon LCM platforms.
• Intake, validate, and manage outbound campaign requests from business units.
• Perform break-fix activities for Cisco Dialer and Acqueon LCM environments.
• Collaborate with business teams to gather and confirm campaign requirements.
• Provide client-facing support with clear verbal and written communication.

Skills you will bring :

$90,000 - $140,000 a year#LI-BN1 Please note : We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and / or skill levels. Benefits available to eligible employees include the following :  - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off.This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.