Security Associate

Job Description

Job Description

Job Title :

Loss Prevention Associate

Department : Loss Prevention

Reports To :

Loss Prevention Manager

Job Function : Loss Prevention

Job Code : Job Summary :

Supports a welcoming environment for staff and guests, while maintaining focus on access control and risk mitigation. Maintains a strong partnership with staff of all levels. Understands operational procedures and deters, investigates and reports acts of breached access, fraud, risk, threats and theft within established customer service guidelines and security protocols.

Essential Duties & Responsibilities :

• Provide timely, courteous, and knowledgeable assistance to staff and guests.
• Maintain a clean, professional and welcoming presence in and around the front reception or designated service areas.
• Engage with and verify guests, offer support, answer questions, and create a positive and helpful environment.
• Observe and report any suspicious behavior or critical incidents to the Loss Prevention Manager.
• Maintains and controls guests and employee access with the use of sign in logs, ID badges, and access control.
• Accepts and directs phone calls appropriately.
• Maintains a proper and professional presence in the designated work area.
• Documents required incidents in the incident portal.
• Promotes and maintains safety awareness and a safe working environment.
• Performs opening and closing safety sweeps of designated areas.

Other Job Functions :

Educational Requirements :

Other Requirements :