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Patient Engagement Customer Service

Patient Engagement Customer Service

Robert HalfRoslyn Heights, NY, US
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Job Description

Job Description

We are looking for a dedicated and personable Patient Engagement Customer Service Representative to join our team. In this Contract-to-permanent position, you will play a key role in supporting patients by addressing their inquiries and ensuring a seamless customer service experience. This is an excellent opportunity to bring your communication skills and problem-solving abilities to the healthcare industry.

  • two weeks of training M-F 9-5 then the shift is 12pm-8pm

Responsibilities :

  • Respond promptly to inbound calls, addressing patient inquiries and concerns with professionalism and empathy.
  • Make outbound calls to follow up on patient needs and provide timely updates.
  • Accurately process and manage order entries, ensuring all details are documented correctly.
  • Collaborate with team members to resolve customer issues and provide solutions.
  • Maintain a thorough understanding of company policies and procedures to deliver consistent and accurate information.
  • Utilize call center tools and systems to track and manage customer interactions.
  • Uphold a high standard of service quality to enhance the patient experience.
  • Identify opportunities for process improvements to streamline customer service operations.
  • Communicate effectively with patients, healthcare providers, and internal teams to ensure a cohesive approach.
  • Adhere to company guidelines and compliance standards in all interactions.
  • Previous experience in a customer service or call center role is required.
  • Strong verbal and written communication skills, with the ability to handle inquiries professionally.
  • Proficiency in managing both inbound and outbound calls.
  • Familiarity with order entry systems and processes.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Knowledge of the healthcare industry is a plus but not mandatory.
  • Demonstrated problem-solving skills and a commitment to excellent customer support.
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    Patient Engagement • Roslyn Heights, NY, US

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