Concierge

Job Description

Job Description

Job Objective(s)

To provide a courteous and efficient reception service to residents, staff and visitors at the facility. To serve as central communication center during emergencies. To undertake appropriate administrative duties as delegated with approval from supervisor.

Job Responsibilities and Duties

• Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others. To maintain confidentiality and sensitivity.
• Be conscious of our tenants’ safety by monitoring the appropriate safety systems and / or emergency response system. Monitor resident, visitor, and staff activity in the reception and lobby areas.
• Ensure that staff is responding in a timely manner to any situation that arises.
• Accurately take messages and pass them on to the relevant person in a timely manner. To ensure that urgent matters are drawn to the relevant staff quickly and accurately.
• Ensure security procedures are adhered to in maintaining keys and pagers staff, and in monitoring the security camera system.
• Must be knowledgeable of the services provided at the facility and be able to advise individuals making inquiries.
• Respond to emergencies including Fire, Weather (Severe & Snow Storms), Power outages, Resident Elopement, 911 Calls following facility procedures.
• Complete miscellaneous duties as assigned in time frame designated. These duties include, but are not limited to, copying, filing, typing, posting and / or distributing flyers, packing brochures, mailing marketing or other materials, updating the marketing database, maintaining office supplies, following a daily to-do list, and attending staff meetings.
• Adhere to all GLMC policies and procedures.

Qualifications

Physical Requirements (based on essential responsibilities)

Must be able to frequently perform tasks such as, but not limited to, those listed below :

Must be able to continuously perform tasks such as, but not limited to, those listed below :

Environment

Works indoors in climate-controlled environment majority of time.

Working Hours

The work schedule and hours may vary from week to week. The Receptionist will be required to work weekends and holidays and may be required to work beyond their normal schedule.

General Notes

Great Lakes Management Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. GLM is an EO Employer / Vets / Disabled.