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Omnichannel Technical Project Engineer

Omnichannel Technical Project Engineer

EmovisAurora, CO, US
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Job Description

Job Description

Salary : About Emovis

At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality

motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years ofexperience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.

Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.

Job Purpose

The Omnichannel Technical Project Engineercombines project management and technical skills to ensure successful implementation of omnichannel strategies.

Overseeing the design, development, and deployment of technical solutions that integrate various end-user touchpoints into a cohesive customer experience.

The position requires daily, in-office presence within Denver, Colorado 80012. Relocation assistance is not currently available.

Responsibilities

  • Design and implement scalable and secure cloud-based omni channel solutions using platforms such as AWS and Azure.
  • Develop and maintain network architecture, ensuring optimal performance, security, and reliability.
  • Collaborate with development teams to create robust software solutions that integrate seamlessly with existing systems.
  • Experience with telephony solutions such as Amazon Connect and Genesys.
  • Experience with website and mobile application technologies such as Headless CMS and platforms such as Kontent AI, as well as others.
  • Oversee the design and management of omni channel solutions, covering telephony, websites, mobile applications, chat bots and Artificial Intelligence.
  • Conduct thorough assessments of current solutions and identify areas for improvement.
  • Provide technical leadership and guidance to cross-functional teams throughout the project lifecycle.
  • Ensure compliance with industry standards and best practices for security, performance, and scalability.
  • Stay up to date with the latest advancements in relevant technologies and solutions.
  • Applies a digital first mentality in regard to technology and solutions
  • Experience with relevant accessibility requirements for websites and mobile applications
  • May perform other duties as assigned.

Skills / Attributes

  • This role requires a blend of technical expertise, project management skills, and communication abilities to work effectively with stakeholders and different teams.
  • Strong expertise in cloud platforms such as AWS or Azure.
  • Proficiency in writing and reviewing technical documentation.
  • Experience with Project Management methodologies and tools, such as PMP, JIRA, Systems Engineering Management Plans.
  • In-depth knowledge of telephony solutions.
  • Excellent problem-solving skills and the ability to think strategically.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
  • Possess an unwavering commitment to excellence.
  • Strong quantitative and analytical mindset with attention to detail.
  • Eagerness to learn and grow in a fast-paced environment.
  • Good communication and collaboration skills with the ability to adapt to different audiences.
  • Self-starter with a can-do attitude and strong work ethic.
  • Educational Requirements

  • Bachelors degree in computer science, Information Technology, Engineering or related field.
  • Travel Requirements

  • 10% within USA to support needs of the Projects.
  • Physical Requirements / Demands

    All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability).

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.

    While performing the duties for this job, the employee may be required / subjected to :

  • Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions.
  • Standing, walking, lifting, carrying, reaching, pushing, and pulling.
  • Must be able to lift 15 pounds at a time.
  • Competencies

  • Communication - Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill.
  • Teamwork - Work with other, adopting collaborative and positive relationships to achieve common goals.
  • Change - Accept, embrace, and drive change, and innovation while being open to difference approaches, ideas, and proposals.
  • Results - Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results.
  • Leadership - Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment.
  • Strategic Mindset - Anticipates situations in the market while embracing the company's / department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions.
  • Why Work with Us

    Reward & Recognition

    We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.

    Be Part of Something Big

    What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.

    Flexible Work Schedule

    Where possible, we'll help you work when you need to, because life happens.

    Everyone Has a Voice

    Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.

    Room to Grow

    Learning is built into every role here. You'll get mentorship and take ownership.

    Make Your Move

    Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.

    All-Inclusive

    Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.

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