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Associate Patient Care Coordinator

Associate Patient Care Coordinator

UnitedHealth GroupColorado Springs, CO, US
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Caring. Connecting. Growing Together.

Pediatrics Specialists has an immediate opening for a friendly, patient focused and detail oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator (Float) is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Working Hours : Monday through Friday a 40-hour work week between the hours of 8 : 00 am to 5 : 00pm.

Locations : This role will require about 4 weeks of training at the Pediatric Specialists location in Colorado Springs. Following training, this will be a float position, requiring travel to and coverage at the following 5 locations, depending on business need.

  • Pediatric Specialists 6071 E. Woodmen Rd., Ste. 105, Colorado Springs, CO, 80923
  • Monument Pediatrics 15909 Jackson Creek Parkway, Monument, CO 80132
  • ABC Pediatrics 2405 Research Parkway, Colorado Springs, CO 80920
  • East Pediatrics 6430 Barnes Rd. Colorado Springs, CO 80923
  • Southwest Pediatrics 2610 Tenderfoot Hill St. Colorado Springs, CO 80906

Primary Responsibilities :

  • Obtain accurate and updated patient information, such as name, address and insurance information
  • Perform insurance verification on the date of service
  • Obtain patient signatures for required documents
  • Upload a valid Government issued state ID of patient and patient insurance cards
  • File and maintain medical records
  • Consistently correct registration work queue errors
  • Confirms and schedule appointments
  • Answer telephone calls promptly and courteously, scheduling and rescheduling appointments for patients, taking messages for the clinical team
  • Perform referral documentation promptly
  • Ability to work in a fast work environment
  • Working daily in the claims edit work queue to correct registration errors for submission to insurance companies
  • Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports
  • Adhere to the standards identified via Sparq regarding Optum Employee Policies
  • Work cohesively with fellow employees to achieve specific team goals
  • Keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
  • Comfortable working in a high pace environment
  • Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
  • Assure the continuity of care through scheduling and tracking systems
  • Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
  • Notify clinical staff of schedule changes as they occur
  • Comply with administrative policies to ensure quality of care
  • Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
  • Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
  • Perform other related duties and assignments as required
  • Organize and maintain medical records
  • All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements
  • Complete new clinical competencies rolled out by the Educational Committee
  • Work independently
  • Performs other duties as assigned
  • Reasons To Consider Working For UnitedHealth Group : Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications :

  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience
  • Intermediate level of computer proficiency including Microsoft Word, Excel and Outlook and the ability to use multiple web applications
  • Willing and able to float to all 5 practices with flexibility required based on business need
  • Access to reliable transportation and valid US drivers license
  • Preferred Qualifications :

  • 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in / out, insurance verification, collecting co-pays, and maintaining medical records
  • Knowledge of EMR software
  • Bilingual in Spanish or English
  • Soft Skills :

  • Ability to answer phones in a clear and concise manner
  • Ability to work independently and as a team, and maintain good judgment and accountability
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to work well under pressure in a fast-paced environment
  • Demonstrated ability to work well with health care providers
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
  • Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

    Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

    UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    UnitedHealth Group is a drug - free

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    Patient Care Coordinator • Colorado Springs, CO, US

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