Inside Sales Manager

Job Description

Job Description

Licensed Inside Sales Manager

Role & Responsibilities

Location : Atlanta-based or willing to relocate

Department : Inside Sales

Reports To : Director, Client Acquisition

Employment Type : Full-Time, Exempt

About Mark Spain :

Mark Spain Real Estate (MSRE) is a private equity-backed residential real estate brokerage helping families buy and sell homes. MSRE is the #1 real estate team in the industry for client satisfaction, with over 12,000 5-star reviews. The brokerage serves over 10,000 families a year and closes billions of dollars of real estate transactions annually. MSRE specializes in offering homeowners several selling programs, including getting the best possible Guaranteed Offer for qualified clients. Technology at MSRE plays a key role in the customer experience and in creating leverage for growth.

Position Summary : The Licensed Inside Sales Manager plays a pivotal leadership role within the Inside Sales Department. As a hands-on coach and licensed industry expert, this leader supports a team of inside sales professionals who are responsible for lead conversion, client engagement, and appointment setting. This position goes beyond traditional supervision by requiring advanced real estate knowledge, sales performance coaching, and contact center experience. The Licensed Inside Sales Manager will help create a culture of accountability, growth, and excellence while driving results through structured coaching, operational execution, and agent development.

Key Responsibilities :

• Team Leadership & Performance Management
• Provide daily support and direction to a team of Inside Sales Agents (ISAs), ensuring adherence to KPIs and call standards.
• Conduct weekly one-on-ones, daily sales huddles, roleplay sessions, and real-time call coaching.
• Use data dashboards and CRM reports to monitor and analyze performance, conversion metrics, and call activity.
• Foster a high-performing culture through accountability, transparency, and positive reinforcement. Sales Training & Enablement
• Develop and deliver impactful sales content including call scripts, objection handling guides, roleplays, and follow-up strategies.
• Partner with Training and Marketing teams to build scalable resources like quick reference guides, e-learning modules, and certification pathways.
• Coordinate and lead team training sessions, onboarding for new hires, and performance improvement plans for underperformers.

Operational Excellence :

Real Estate Expertise :

Required Qualifications :

Salary and Benefits Information :

Benefits include but not limited to :

Ideal Candidate Profile : The ideal candidate is a licensed real estate professional with a servant leadership mindset and a passion for coaching others to success. You're equal parts sales strategist, process optimizer, and people developer—ready to lead from the front in a fast-paced, data-driven environment.