Underwriting Operations Supervisor

Underwriting Operations Supervisor

The Underwriting Operations Supervisor is responsible for supervising the operations of the Underwriting Department and leading a dynamic team of support personnel. The Underwriting Operations Supervisor ensures seamless execution of underwriting support functions and exceptional customer service delivery. This role is pivotal in driving operational efficiency, fostering a collaborative team culture, and aligning departmental performance with strategic business goals. With direct oversight of support personnel, the Supervisor champions continuous improvement, innovation, and service excellence across all touchpoints.

Key functions include but are not limited to :

• Supervise, coach, and mentor support staff.
• Identify training needs and facilitate skill development to enhance team performance.
• Foster a high-performing, inclusive, and engaged team culture through regular check-ins, feedback, and recognition.
• Oversee daily workflows to ensure timely processing of new business, renewals, endorsements, and inquiries.
• Monitor and manage service level agreements (SLAs), ensuring responsiveness and accuracy across all channels.
• Assist in planning and organizing resources for handling peak volume periods.
• Implement and track key performance indicators (KPIs) tied to business objectives.
• Share insights and trends to inform strategic decisions and support continuous improvement.
• Support special projects and assignments as directed by management.

Qualifications :

Additional Company Details :

We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include : Base Salary Range : $65,000 $149,000 Benefits : Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details :

Sponsorship not Offered for this Role