Job Description
Job Description
We're searching for a Project Coordinator to provide support to our growing project management TEAM. You’ll be responsible for responding to all customer questions in a friendly and timely manner, implementing office standards to streamline our processes, inputting accurate information into our systems, and scheduling appointments.
Applicants should be extremely thorough, possess excellent communication skills, and have a background in customer service.
We are building our Team based on our Core Values :
- Trustworthy - Be consistently dependable
- Empathy - Show people we care; be humble & kind
- Always - Communicate, listen, and look for ways to improve
- Make It Happen - Go above and beyond
We are a drug-free company.
Benefits for full-time Project Coordinator :
Paid Time OffPaid Holidays after 90 daysConcraft Apparel providedProfit sharing3% contribution to 401(k) - 401(k) eligible after one year of employmentHealth, dental, vision, and life insurance are available after 60 daysLife insurance is provided after 60 days (at no cost to you)Option to purchase additional life insuranceSam's Club membershipAFLACOff-site team-building eventsSummer BBQ'sOpportunity for growthWork with an experienced team of professionalsMust meet established company goalsCompensation : $20 - $25 hourly
Responsibilities :
Answer incoming calls on product and service questions, customer complaints, and general customer inquiries.Ensure customer account information is up-to-date.Act as a point of contact for customers, responding promptly to questions.Support project managers in keeping jobs on time and within budget.Document and input all project communication daily for stakeholders.Enter projects into databases to monitor workflow.Coordinate appointments for estimates and client meetings.Complete compliance tasks in project management systems.Audit projects to ensure accurate information is collected and uploaded.Ensure project photos are properly titled, described, and uploaded in real-time.Prepare project documents, including work authorizations, contracts, and change orders.Provide support to team members to meet client needs.Make warm calls to maintain communication and ensure client satisfaction.Manage calendars for multiple Project Managers and Estimators.Demonstrate strong communication and active listening skills.Identify problems and exercise sound judgment in various situations.Qualifications :
Must possess exemplary interpersonal skills, communication skills, and active listening skillsExperience working in a customer-oriented atmosphereMust have graduated high school, received a G.E.D. or equivalentPrevious work in a customer-facing position is a plus.Experience with Xactimate, DASH, or Encircle is a plus.Ability to maintain regular attendance and adhere to the standard work schedule.We are a drug-free company.About Company
Since 1986, Concraft has provided emergency restoration and reconstruction services throughout the Greater Detroit Metro Area and Southeast Michigan. From water and fire damage to full property rebuilds, our team is trusted to help people through their toughest days with compassion, expertise, and professionalism.
We take pride in building a culture where every team member can make a difference. At Concraft, you’re not just moving materials—you’re helping rebuild homes and lives.
Learn more about careers at Concraft : www.concraft.com / about -us / careers
