Job Description
Job Description
Benefits :
- Opportunity for advancement
- Paid time off
- Training & development
Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?
Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!
Role Summary
The Overnight Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that days shift for that business day as well as creating an accurate bank deposit.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including :Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.New member sign-up.Take prospective members on tours.Facilitate needed updates to members accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Close shift for that business day.Create a bank deposit for next day.Qualifications / Requirements
Customer service background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat and positive attitude!Punctuality and reliability is a must.Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma / GED equivalent required.Must be 18 years of age or older.Team Member Benefits
Free black card membershipAccess to company Audible accountMentorshipOpportunities for advancementOngoing leadership trainingGet paid to read booksFull time employee health insuranceFree staff lunch each monthPersonal Finance classPhysical Demands
Continual standing and walking during shift.Continual talking in person or on the phone during shift.Ability to work 3rd shift (overnights).Must be able to occassionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.