Bilingual Spanish Loan Counselor

A company is looking for a Loan Counselor (Bilingual Spanish Only) to provide exceptional service and support to customers in home ownership.

Key Responsibilities

Conduct outbound calls to customers behind on home loan payments, demonstrating professionalism and empathy

Assess customers' financial situations and collaborate to find suitable solutions for payment delinquency

Utilize negotiation skills to establish feasible payment plans while adhering to company policies

Required Qualifications

2+ years of experience in collections or a similar role

Proven track record of achieving outstanding customer satisfaction

Comfortable working in a fast-paced startup environment

Fluent in Spanish

Willingness to maintain a high level of integrity