Service Advisor Confidential Dealership (Metairie, LA)

Service Advisor Confidential Dealership (Metairie, LA)

Compensation : $65,000 $128,000 / year (base + commission / bonuses) Full benefits Real growth path

We're searching for a strong, high-energy Service Advisor to be the voice of our service lane and the bridge between customers and technicians. If you're a closer who can deliver exceptional customer experiences and drive hours per RO, we want to talk.

What You'll Do

Greet customers, listen first , and document concerns with crystal-clear repair descriptions

Schedule appointments, manage the lane, and keep the shop flowing on time

Estimate parts & labor, verify warranty / insurance coverage, and gain approvals

Consult with technicians on diagnostics and present smart alternatives when appropriate

Sell value : maintenance menus, OEM services, tires, and repairs that protect safety & resale

Communicate constantly : updates, ETA changes, additional findings, and delivery times

Test drive / inspect as needed to validate concerns and confirm quality of repair

Coordinate parts availability and ensure vehicles, keys, and ROs move without friction

Close the visit : review services rendered, collect payment, and set the next appointment

Own CSI results through proactive follow-up and problem resolution

Minimum Qualifications

3+ years as a Service Advisor (domestic or import)- RV centers, power sports, and reputable used-car / independent shops are welcome

Solid understanding of automotive systems and common repair operations

Proficiency with DMS / Shop software (e.g., CDK, Reynolds & Reynolds, Tekmetric, Xtime , or similar)

Sharp written / verbal communication, phone etiquette, and conflict resolution

Valid driver's license and insurable MVR; able to road-test manual & automatic vehicles

Organized, urgency-driven, and comfortable with a retail schedule (some evenings / Saturdays)

Preferred

ASE C1 Service Consultant, OEM warranty / admin experience, tire & menu sales success

Familiarity with multipoint inspections and building accurate, value-driven estimates

Bilingual a plus

Pay, Benefits & Growth

$65,000 $128,000 / year depending on performance (base + commission / CSI / spiffs)

Health / medical benefits, PTO, and ongoing training

Clear path to Senior Advisor / Team Lead / Service Manager

Location : Metairie, Louisiana (confidential / anonymous posting)

How to Inquire : Apply to this posting now with your resume. Please include :

" Service Advisor Metairie " in the subject line

Your earliest start date and a brief note on monthly hours / RO and CSI highlights