Entry-Level Customer Support Specialist (Hybrid)

Job DescriptionJob Description

Entry – Level Customer Support Specialist (Hybrid) – Elk Grove Village, IL

$50,000 - $58,000 / Annually – (Based on experience)

Hybrid Schedule : 3 days in office, 2 days work from home

With over 75 years of experience in the automotive sector, we are a trusted manufacturer of precision mechanical components used by leading vehicle brands across North America. From valves and actuators to fasteners and custom assemblies, our parts are built to perform—and relied on every day by OEMs, tier 1 suppliers, and aftermarket service providers.

Headquartered in Elk Grove Village, IL, we operate out of 14 locations across the globe and employ over 1,000 skilled professionals across engineering, manufacturing, quality, and customer support.

About the Role

As an  Entry-Level Customer Support Specialist (Hybrid) , you'll be the face of our customer relationships—helping automotive partners identify the right products, track their orders, and coordinate with our internal teams to ensure smooth delivery from quote to shipment.

This is an excellent opportunity for someone looking to break into the automotive industry, learn about manufacturing and supply chain operations, and grow into a long-term career.

What You’ll Do

• Serve as the primary point of contact for assigned customers—guiding them through the product selection and ordering process
• Manage all stages of the order cycle : from quoting and entry to confirmation, shipping, and after-sale follow-up
• Provide accurate, real-time updates on inventory, lead times, and order status
• Liaise with engineering, production, quality, and logistics to ensure customer expectations are met
• Maintain detailed and organized records within our ERP and CRM systems

Requirements :

Why You’ll Love Working Here