Service and Dispatch Administrator

Job Description

Job Description

Salary :

SERVICE & DISPATCH ADMINISTRATOR

Position Title : Service and Dispatch Administrator

Department : Product Support

Direct Report : Service Manager

Are you looking for a career in a growing industry?Wanting a competitive pay rate and career development program including training that allows you to grow your skills and pay? Join HTX Material Handling : We are a Material Handling Equipment distributor representing premium brands in the Houston market. Our company was started in 2019 and the brands we represent are global leaders. Its the perfect time to join this growing organization as we expand our presence in Texas!

JOB DESCRIPTION AND PURPOSE :

The primary responsibility of the Service and Dispatch Administrator is to assist the Service Manager / Coordinator in communicating with customers, sales, and product support. His / her goal must be to give outstanding service.

JOB DUTIES / RESPONSIBILITIESmay include, but are not limited to :

• Develop and maintain working relationships with other departments, partners, and vendors in order to improve the overall company performance.
• Ensure the work order process is followed, from opening jobs through job invoicing accuracy in the work order system (ERP).
• Ensures technician write ups and field data completion is up to required standard
• Keep track of daily Work In Progress (WIP)
• Monitor progress of work schedule to meet work order commitments and customer expectations.
• Assist manager in assigning work to technicians, and tech schedule board.
• Monitor the progress of all current and pending projects
• Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns to both internal and external customers.
• Reviews maintenance records to schedule recommended service intervals, (250 hour, 500 hour, etc. PM).
• Keep track / support reporting of KPIs regarding technicians, work orders and other projects to maximize technician productivity and service department profitability
• Assist in allocating parts expense and shop labor to machines through a work order system.
• Open and manage work orders in the system to track shop and technician labor and parts usage as well as other necessary / requested information
• Support all field technicians with systems, administrative tasks or other supporting projects
• Ensure all customer information and contracts in the system are set up correctly
• Support rental activities as it relates to the service department, such as rental delivery and pickups are being set up correctly
• Support sales activities as it relates to the service department, such as PMs / CFMs are set up correctly, adding new customers / equipment, etc.
• Assist with the parts department as required such as returning parts from jobs, ordering parts / look up parts if needed for service manager, assist with inventory management, etc.
• Communicate with service manager any / all work order discrepancies
• Should become proficient with OEM parts lookup / service bulletins / product information
• Operate and manage incoming calls for the service department

REQUIRED QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

COMPUTER SKILLS :

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may very probably be exposed to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, and outside weather conditions. The employee is frequently exposed to wet and / or humid conditions, extreme cold, and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually medium to loud.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. If you are unable to complete the application without an accommodation, please call (832) 713-8302 for assistance.

BENEFITS

HTX Material Handling offers employees 100% paid Health benefits (Health, Dental, Vision,

Life Insurance), and unique work environment.

Also includes the following benefits :

401(k)

Medical and Prescription Drug

Dental

Vision

Holidays

Vacation

Sick Pay

Life Insurance

Jury Duty

Uniforms and Safety Shoes

Technician Benefit / Training

Tooling Insurance

Diagnostic Laptops / iPads