Lead Customer Service Associate - Clerk

UTAH COUNTY OFFICE OF HUMAN RESOURCE MANAGEMENT

100 East Center, Suite 3800, Provo, UT 84606 Phone : (801) 851-8158

Fax : (801) 851-8166 Email : humanresources@UtahCounty.gov

http : / / www.utahcounty.gov

"The Value of Public Service Employment is vital to the success of our state, county, and local communities."

Utah County Government Employees start every day with the well-being of the entire community in mind :

How can I make my community a better place?

Who will need my help and protection?

How will I make a difference for someone?

We hire smart, compassionate, loyal, ethical, committed, innovative people. Apply today and join our team.

The County Clerk conducts all elections in Utah County pertaining to county, state or national offices. Marriage licenses and passports are also processed in the Clerk's Office.

Posting Date : October 21, 2025 Closing Date : November 4, 2025

POSITION : Lead Customer Service Associate - Clerk POSTING # : 6017-1025sr

Applicants must be a United States Citizen and at least eighteen (18) years of age.

The Opportunity :

Under general guidance and supervision of the Customer Service Supervisor or Digital Services Supervisor, oversees processes to expedite the processing / issuance of marriage licenses and acceptance / submittal of passport applications to the United States Department of State. Incumbents serving in this classification perform the most complex duties within the assigned function at the full performance level and are responsible for leading and training others. Performs other statutory obligations of the Clerk's office, as assigned.

Starting Pay : Grade 718 $20.22 - $23.27 Hourly

Schedule : 10 : 30 a.m. - 7 : 30 p.m. Monday - Friday, and one Saturday a month 9 : 00 a.m. - 2 : 00 p.m., with one day off that week

Job Qualifications :

1. High School diploma or equivalent. 2. Five (5) years of complex clerical support or customer service work experience, including two (2) years closely related to the duties described above. 3. Equivalent combinations of education and experience may also be considered.

Preferred Candidates will possess some of the below attributes :

1. Preference may be given to applicants who have a documented typing speed at or above the rate of forty (40) WPM net. 2. Preference may be given to applicants who are bilingual in English and one (1) of the following languages : a. Spanish b. Russian c. Tagalog d. Hebrew

Additional Eligibility Qualifications :

1. Selected applicants must become a Certified Passport Acceptance Agent as required by the US Department of State during the probationary period for new hires or trial period for promoted County employees. 2. Applicants must be a United States Citizen and at least eighteen (18) years of age. 3. Applicants must possess a valid driver's license and obtain a valid State of Utah driver's license within sixty (60) days of employment. 4. Selected applicants will be required to submit to a pre-employment drug screen and background check.

Benefits Package Includes :

100% paid premiums for health insurance

Up to 6.2% match in your 401(k)

Utah Retirement Systems (Pension and 401(k) options)

Pre-tax savings Health Savings Account (HSA)

Fourteen (14) paid Holidays

Dental and Vision Insurance

Employee Assistance Program

It is the policy of Utah County Government to assure equal employment opportunity to its employees and applicants for employment without regard to race, color, religion, national origin, disability, age, sex, sexual orientation, genetic status of gender identity.

UTAH COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER