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Business Development Center (BDC) Manager - Bay Ridge Honda
Business Development Center (BDC) Manager - Bay Ridge HondaBay Ridge Honda • Brooklyn, New York, United States
Business Development Center (BDC) Manager - Bay Ridge Honda

Business Development Center (BDC) Manager - Bay Ridge Honda

Bay Ridge Honda • Brooklyn, New York, United States
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Are you a BDC Manager with real experience in the trenches? Do you speak fluent Reynolds & Reynolds?

Bay Ridge Honda is looking for a seasoned Business Development Manager to lead and evolve our BDC operations. This is not a training-ground role—we need someone who’s been in the hot seat, knows how to drive showroom traffic, convert online leads, and hold a team accountable.

What We’re Looking For :

  • Automotive BDC leadership experience required (minimum 3 years preferred).
  • Hands-on experience with Reynolds & Reynolds CRM / DMS.
  • Proven ability to lead, train, and motivate a high-performance team of BDC reps.
  • A metrics-driven mindset : you know your outbound calls, appointment set rate, and show-to-sale ratios.
  • A strong communicator who can collaborate effectively with Sales and Service departments.
  • Professional, organized, and committed to delivering exceptional customer service experiences.

Your Day-to-Day :

  • Oversee all inbound and outbound customer communications (Sales & Service).
  • Train and coach BDC agents on phone etiquette, email / text follow-up, and closing techniques.
  • Analyze performance KPIs daily and adjust strategies to hit appointment and conversion targets.
  • Coordinate closely with Sales Managers to optimize lead handoff and follow-through.
  • Manage and refine workflows inside Reynolds & Reynolds for efficiency and accountability.
  • Take ownership of lead response times, appointment-setting scripts, and long-term nurture processes.

    • Why Bay Ridge Honda?

  • Family-owned dealership with a long-standing reputation in Brooklyn.
  • High-volume store with a large used inventory and steady new car traffic.
  • Tight-knit management team that values collaboration and execution.
  • Opportunity to lead a department that is vital to our continued growth.

    • Compensation & Benefits :

  • Competitive base salary + performance-based bonus structure.
  • Health, dental, and vision insurance.
  • Paid time off.
  • 401(k) with company match.
  • Union benefits for eligible roles.

    • About Bay Ridge Honda :

    Bay Ridge Honda has been family-owned and operated since 1960. We're proud to be one of the top-performing Honda dealerships in the country, but more importantly, we're built like a family, not a corporation. We offer tremendous potential for growth and a workplace where people want to stay and succeed together.

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    Bdc Manager • Brooklyn, New York, United States