Desktop Support Technician

Be among the first 25 applicants. This range is provided by Quantam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00 / hr - $20.43 / hr

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Service Desk Technician. This position is onsite in Frankfort, KY at our client's Data Center which involves a cubicle environment. The hours for this position are 6 : 30am-3 : 30pm EDT, Monday through Friday. Perfect attendance and working some Saturdays are required.

LOCATION : 101 Cold Harbor Dr. Frankfort, KY 40601

Required Skill Sets :

• One year of IT experience as a Help desk or Desktop Support technician with experience providing desktop support duties and troubleshooting skills. Excellent customer service skills.
• Excellent Attendance is required for this position.
• Customer services skills and temperament :
• No foul, abrasive or condescending language used over the phone.
• Takes ownership, not defensive about blame.
• Patient with upset and / or angry customers.
• Good Communication Skills
• Critical thinker
• Trainable
• Self-starting and Initiative
• Able to simplify explanations so that the customer understands.

The Following are Examples of the Competency Items We Would Like to See in this Individual

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