Technology Concierge

Job Description

Job Description

Position Description : Join Our Team!Com Grow With Us!Presbyterian Village North is immediately hiring a Full Time Technology Concierge for our amazing Senior Living Community in North Dallas! Come check us out.

Full Time - Monday-Friday, competitive hours and pay!SUMMARY : We are seeking a friendly, tech-savvy Technology Concierge to join our team. This individual will serve as the first point of contact for all personal and office-related technology support, assisting with a wide range of technical needs. This role includes helping employees and guests with issues related to Spectrum TV, personal and company devices, Wi-Fi connectivity, and general troubleshooting across multiple platforms and services. This role has the potential to evolve with technology response at various on-campus programs and events.With a shared legacy in business and healthcare innovation, Forefront Living's family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice and palliative care.These senior care services, along with the celebration of independent living at our senior lifestyle communities, combine to bring deeper meaning to every phase of life for people of all faiths, regardless of race, gender, color, religion, national origin or disability. Forefront Living is the not-for-profit, faith-based parent of Presbyterian Village North, Faith Presbyterian Hospice, and the T. Boone Pickens Hospice and Palliative Care Center.

ESSENTIAL DUTIES :

Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better

Is friendly and courteous to residents, patients and co-workers

Responds to teammate and resident general IT request's Will discuss with Supervisor if further IT assistance is necessary to the next level Able to multi-task and prioritize daily assignments Maintain certain IT Technology (i.e. campus informational monitors) Report to the Director of Resident Services all unusual situations, keeping her / him informed on problems or concerns arising from IT service calls Other duties a assigned by Director of Resident ServicesMINIMUM QUALIFICATIONS :

High School graduate or GED

2 years IT troubleshooting experience is preferred Ability to read, write and speak English Ability to communicate verbally and in writing, with residents, leadership, and staff Ability to both sit for extended periods of time as well as getting up frequently to walk across campus to meet residents or staff for service calls Ability to multi-task in a fast-paced environment with high demands

Ability to maintain pleasant, caring and compassionate demeanor in stressful situations Ability to perform Essential Duties

Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients

Ability to perform work tasks within the Physical Demand Requirements

Ability to comply with the Resident Bill of Rights and the Employee Responsibilities

Ability to comply with organizational and departmental safety policies and procedures