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Customer Service Representative

Customer Service Representative

Benjamin Franklin PlumbingBentonville, AR, US
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Customer Service Representative / Dispatcher - Benjamin Franklin Plumbing of NWA

Position Title : CSR / Dispatcher

Location : Northwest Arkansas (NWA)

Employment Type : Full-Time

About Benjamin Franklin Plumbing of NWA :

At Benjamin Franklin Plumbing of NWA, we pride ourselves on delivering punctual, professional, and reliable plumbing services to our community. As a trusted name in the industry, we are committed to exceptional customer service and operational excellence. We are looking for a dedicated Customer Service Representative (CSR) / Dispatcher to join our team and help us continue to exceed our customers' expectations.

Job Summary :

The Customer Service Representative (CSR) / Dispatcher is the first point of contact for our valued customers and plays a critical role in ensuring smooth daily operations. This position is responsible for answering customer inquiries, scheduling service appointments, and dispatching efficiently. The ideal candidate is a team player with excellent communication skills, a customer-first mindset, and experience with ServiceTitan or other CRM software.

Key Responsibilities :

  • Answer incoming customer calls and emails promptly and professionally, addressing inquiries, and scheduling.
  • Schedule and dispatch to customer locations, optimizing routes and ensuring timely arrivals.
  • Utilize CRM software to manage service requests, track technician progress, and update customer records.
  • Communicate effectively with customers and technicians to provide updates, confirm appointments, and ensure satisfaction.
  • Maintain accurate records of customer interactions, service requests, and technician assignments in CRM Software.
  • Collaborate with the team to ensure efficient workflow and support overall company goals.
  • Perform administrative tasks as needed, such as generating invoices, and updating customer information.

Qualifications :

  • Previous experience as a Customer Service Representative, Dispatcher, or similar role.
  • Knowledge of ServiceTitan or other CRM software is strongly preferred.
  • Excellent verbal and written communication skills with a focus on customer satisfaction.
  • Understand dispatching for profit.
  • Strong organizational and multitasking abilities, with attention to detail.
  • Ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.
  • A positive, team-oriented attitude and a commitment to delivering exceptional service.
  • High school diploma or equivalent required; additional education or certifications in customer service or dispatching are a plus.

    • Preferred Skills :

  • Experience in call taking, dispatching, or logistics.
  • Familiarity with dispatching software and CRM systems.
  • Ability to learn quickly and adapt to new technologies and processes.
  • Bilingual is preferred.

    • What We Offer :

  • Competitive salary and benefits package tailored to your needs.
  • Opportunities for growth and professional development within a supportive team environment.
  • Training on ServiceTitan and other relevant tools for candidates with limited experience.
  • A positive, collaborative workplace culture that values integrity and customer satisfaction.

    • How to Apply :

    If you are passionate about delivering exceptional customer service and thrive in a dynamic, fast-paced environment, we want to hear from you! Please submit your resume and a brief cover letter with the subject line : "CSR / Dispatcher Application - Benjamin Franklin Plumbing NWA."

    Application Deadline : March 31, 2025

    Benjamin Franklin Plumbing of NWA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Customer Service Representative • Bentonville, AR, US