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Customer Service Manager
Customer Service ManagerfirstPRO, Inc • Souderton, PA, United States
Customer Service Manager

Customer Service Manager

firstPRO, Inc • Souderton, PA, United States
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Customer Service Manager – Manufacturing - Up to $105k

Our client, a growing manufacturing organization, is hiring an experienced Customer Services Manager to lead their entire CS Team. This onsite role will oversee a team of six Customer Service Representatives, while working closely with Sales, Plant Leadership, and other cross-functional teams to ensure an exceptional customer experience. This is an excellent opportunity for a collaborative leader who enjoys developing people, improving processes, and driving results in a dynamic, hands-on environment.

  • 100% onsite with some travel

Description :

  • Lead, coach, and develop a team of CSRs to achieve service-level goals and high customer satisfaction.
  • Collaborate with Sales, Plant Managers, and other departments to align customer service with overall business goals.
  • Evaluate and improve existing customer service processes while implementing new initiatives that drive efficiency and service quality.
  • Act as a key point of contact for internal and external stakeholders regarding order status, customer inquiries, and issue resolution.

    • Requirements :

  • Manufacturing experience preferred.
  • Management experience required, ideally leading teams of 5+ employees.
  • Strong interpersonal and communication skills; you enjoy working with people and building trust across departments.
  • Experience with data and process improvement; Salesforce or ERP exposure is a plus.

    • What They Offer :

  • Competitive base salary $90,000–$105,000 + bonus potential
  • Benefits starting day 1 (health, dental, vision, life insurance)
  • 401(k) with company match
  • Tuition reimbursement
  • 4 weeks of vacation + 2 personal days
  • Join a down-to-earth, supportive leadership team with recent hires in HR, Procurement, and Engineering—all working together to build new processes and shape the future.
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    Customer Service Manager • Souderton, PA, United States

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