Front Desk Agent - 2nd Shift

Guest Services Agent

We are looking for a highly motivated individual to join our Guest Services team as a 2nd Shift Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our Hotel & Conference Center, the Guest Services Agent provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they direct the guest to their room.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Shift is 3 : 00pm to 11 : 00 pm and will include weekends and holidays.

Your Role :

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things arent quite right.
• Promote and sell special hotel programs.
• Interact with hotel / resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.
• Other duties as assigned.

Qualifications

Compensation Range

The compensation for this position is $16.00 / Hr. - $17.50 / Hr. based on qualifications and experience.