Inside Sales Representative

Inside Sales Representative

Houston

IKG is the leading manufacturer of bar grating for a variety of industries : including industrial, architectural, government, safety and more. Since 1902, IKG has maintained its position by having a dedication towards quality materials, improving technologies, and providing exceptional customer service. You will be part of an experienced team working closely with the customer, helping ensure all projects are a success. From inquiry to installation, IKG prides itself in Forging Partnerships and creating products that withstand the test of time.

Salary information is confidential and will be disclosed during the interview process.

General Responsibilities :

• Provide outside and inside sales with support to manage new and existing accounts.
• Responsible for professionally managing incoming requests from customers and ensuring issues are resolved promptly and accurately.
• Contact customers through, but not limited to, customer visits, phone calls, email.
• Perform sales and service functions for targeted markets, programs, and opportunities. The ideal candidate should aspire to advance into a sales position.
• Assist Sales Rep in co-managing accounts, region, or product specific markets. This includes but is not limited to identifying and order requirements, taking the order and order entry.
• Entering / processing quotations, orders, parts returns, credits, and invoicing through our ERP System.
• Point of contact for customers expediting orders. Notify customers of the promised delivery date with an order acknowledgment and ensure the customer receives their orders on time and shipment commitment targets are met.
• Lead vetting of potential customers through CRM.
• Assist in follow up with customers on concerns of logistics, tax, variance in delivery.
• Manage the web site inquiries and either respond or refer the inquiries to the appropriate person in the organization.
• Assist in providing territory information including forecast and market information.
• Prepare and present proposals, quotes, and product data information.
• Assist in answering questions from customers or individuals on how the products perform or direct them to the appropriate person that can assist them.
• Match product availability and company programs with customer requirements.
• Maintain files for orders and the customer address database.
• Receive and document customer complaints.
• Perform in a manner that will prevent errors and omissions.
• Aspire to become Sales rep inside / outside.

Certifications / Skills :

Physical Requirements and Work Environment :

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

IKG is an EEO / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender orientation; genetic traits, national origin, disability or protected Veteran status.